I have had Direct TV for several years and only because there is no other TV service in my remote area. I have had multiple billing errors with this company. I was offered free premium channels and then was charged for them. I was told I would be credited back but must pay that bill or they would send it to collections. I then did not receive a credit for 8 weeks which is their policy. I was promised a free movie and then was told I would get in the mail a certificate in 3 months. I relocated and was told Direct TV had no service in my area and that it the wait would be months. They did find another contract worker in a month to set up the system and I was told that I would get that month free. I was billed for it and when I refused to pay, they threatened collections. I have been told multiple times that a manager would return my call and none ever did. I also have slow internet in my remote area and cannot access their website due to their highly graphical site so I must order movies by phone and am charged an additional fee even though it is automated! Do not get service from Direct TV if there are other options. I would recommend this company to no one.

This company is a poor excuse in the country. I signed up for Direct TV in Sept 2010 and within 4 days a sales woman called and convinced my wife about a special deal. She did not tell her that you can't go back to the same package when deal is done. My bill just went up $35.00. I asked how much to get out of Direct TV and they tell me $380.00. Holy cow!

Your receiving modum has apparently failed as there in no longer a blue light as in the past. After 5 days of trying to contact you through1-214-399-3220, I have not received a single word of response!

If you no longer provide service for your customers, kindly notify me of such and I shall seek help from other sources! We are both 86 years of age and television is our constant contact with the outside world. Please help us now!!

To: Whom it may concern
From: Luke

My family has had Direct TV for many years without any major problems, but a week ago I called them because our televisions had been receiving weak or no signals. The representative I talked to gave me a hard time saying that I should have called as soon as we started having the problem. I explained to her that we thought it was a weather problem, but even when the weather was good, we weren't getting good reception. She finally agree'd to send a technician to see what the problem was and also agreed to give us 3 days of free programing. The technician fixed the problem, but while he was here, he broke our rain gutter and it's clamps. It snow the day after and when it melted, the rain poured into our basement. All of our rain gutters are directed away from the house, but when he broke the one nearest the satelite dish, he didn't tell us he had broke it. What can we do about this injustice? Help!

Direct tv once again gains access to a bank account charging outrageous fees . someone needs to stop this! no one told me of a 300 dollar early termination fee when i upgraded! canceled my account and was charged over 700.00 dollars from my account . they did this without my permission.if there is a class action lawsuit against these underhanded poeple someone let me know, i will join today. also their product is horrible.again if anyone knows of a lawsuit pending for their conduct.