I refer daughter in september of 2010 one month after i signed up.we were suppose to get 100.for referal i use my credit card for her down payment, direct tv said she didnt sign up with them there for not eligible for rebate.then they told me that its too early give it 8 weeks .lies after lies .what can be done?

I made a payment arrangement which was set for 12/29/10. We were never informed that the service can be shut of a 12:01am on 12/19/10. We have been a customer since 2007. I explained the situation to a rep, then supervisor Tim, then supervisor Tori 403382, then supervisor Cindy. No one even asked for my account information. I asked Cindy to please not put me on hold, she said she had better things to do and she had to go to a meeting. She placed me on mute. I then stayed on the line with her having me on hold and used another device to call in to customer care. I was explained why my service was interrupted by Veandra TPCL438080. She educated me I had to make a payment and restored my services. Very understanding, not because my service was restored, but she listened and didnt try to brush me off. Her supervisor Johnte TPCL 325019 was of great assistance and made sure I was given all expectations.

DTV SCAM. Check your credit card and bank statements. Direct TV is doing multiple charges on cards and when you call the number referencing the charge, the electronic voice tries to have you say yes to service. I have never had DTV and Never will.

Direct TV Stole $435.22 from us even though we have never used them nor ever will

Direct TV - If you have been ripped off please submit a internet complaint to your states Attorney General's Office. Just do a google search. I filed my complaint and it took about 15 minutes. They will look into it and if many people complain then we should all get money via a class action suit. Good luck


DTV Scam - If you have been ripped off by Direct TV, Please goto the Direct TV Facebook Page and click report page on the bottom left as spam. If enough people do this, maybe Facebook will remove their ad page and a few less people will be ripped off.


Also go here: http://www.complaintsboard.com

And file a complaint: It will show up on Facebook so everyone can see.

At the time I had Direct TV installed, I was not told that about 95% of the programming is on Eastern Standard Time. This mean that most programs here are three hours earlier than listed in our TV Guide. I repeat, I was not told this at the time of installation, nor does it appear anywhere in your advertisments. I cannot understand why this is; when we had Dish Network all the programming was as listed. Surely Direct TV is a large enough company to have satellite connections on the West Coast! I would cancel my contract, but Direct TV would undoubtedly charge me an arm and a leg to do so

Customer By Web Form (WCH) - 12/23/2010 06:10 PM I spent an inordinant amount of time on the phone trying to order Direct TV - the yappy agent said I should expect an email confirmimg the offer details within 2 hours - still waiting. Whats up with that? Nice follow up Direct TV. Do you guys want my business or what? Do I need to kiss your behind or what? I called you remember? How about some competent follow through people?
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Response (Marcelo C. - 100139003) - 12/24/2010 03:57 AM Dear Mr. H,

Thanks for writing.

I'm sorry to hear that you've not received our email offer yet. We are experiencing higher than anticipated volume and our team is working hard to attend to your concern as soon as possible.

I just wanted to let you know that we received your email and I have forwarded it for special handling. A specialist will respond as soon one is available (likely within 24 hours).

Sincerely,

Marcelo C.
Employee ID 100139003
DIRECTV Customer Service
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Customer By Email (WCH) - 12/28/2010 04:42 PM Unbelievable.
Thanks for confirming that I would be better off not going with Direct TV WCH

Response (Laura H (ID 439014)) - 12/24/2010 03:33 PM Dear Mr. H,

Thank you for writing us. I understand your concern regarding your installation information. Upon review, I can verify your offer and account information is still in process. Please allow 24 hours for the offer to finish processing.

If you do not receive a confirmation within 1-2 business days, please let us know so we may further assist you. We are experiencing higher than anticipated volume and our team is working hard to process your request.

Thanks again for writing. We appreciate your time and feedback regarding this matter.

Sincerely,

Laura H (ID 439014)
DIRECTV Resolution Specialist
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So Where Is It?
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Response (Laura H (ID 439014)) - 12/28/2010 05:08 PM Dear Mr. H,

Thank you for writing us. I understand your concern regarding your installation information. Upon review, I can verify your offer and account information is still in process due to payment being processed via Western Union. All orders remain pending until payment is received. Had the payment been processed via credit card, the order and account would have been established.

If you have sent your payment and have not received a confirmation within 7 business days, please let us know so we may further assist you. We are experiencing higher than anticipated volume and our team is working hard to process your request.

Thanks again for writing. We appreciate your time and feedback regarding this matter.

Sincerely,

Laura H (ID 439014)
DIRECTV Resolution Specialist
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Customer By Email (WCH) - 12/28/2010 05:57 PM I never received an offer!!!
I'm still looking for the email that details an offer. How about somebody there come up with that?
I would like to have an offer before I send Direct TV money dontcha think?
Are you guys kidding me?
How about reading the whole d email trail here. I realize your very busy as I have continuously heard about your experiencing higher than anticipated volume (sure I bet), and that your team is working hard to process my request (sure I bet).
I don't TRUST you people with my credit card. I became suspicious when your agent asked for my social security number (really?) Dec 23, 2010 03:21 PM 1570******1 to 18005074056 00:30:00 <This is my phone record. As you can see I spent 30 minutes on the phone attempting to place an order. Since then I have yet to receive an offer confirmation via email as was otherwise promised. Someone named Laura H (ID 439014) Direct resolution specialist responded on 12/24/2010 at 3:33pm and said "Upon review, I can verify your offer and account information is still in process.
Please allow 24 hours for the offer to finish processing." Perhaps you know of this person? Did you notice the use of the word OFFER? So Where Is It?
I don't think the Attorney General of Pennsylvania would be too thrilled to hear that Pennsylvania customers who choose not to use a credit card are being treated poorly and pressured to use a credit card in order to receive proper service from Direct TV. How about you? Is that the point you are making?
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Response (Laura H (ID 439014)) - 12/28/2010 06:08 PM Dear Mr. H,

Thank you for writing us. I understand your concern regarding your installation information. As previously stated, all orders remain pending until payment is received. Had the payment been processed via credit card, the order and account would have been established. The reason you were asked for your social security number is we do a credit check prior to processing orders. We apologize for any confusion this may have caused you.

If you have sent your payment and have not received a confirmation within 7 business days, please let us know by calling (800) 531-5000 so we may further assist you.

Thanks for writing. We appreciate your time and feedback regarding this matter.

Sincerely,

Laura H (ID 439014)
DIRECTV Resolution Specialist
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Astonishing.
I can't possibly do business with Direct TV.