I got Direct tv over a year ago the price I first got, my bill was never that it was always higher.and every time I call and complained they say there gonna fix it but they never do..

This is the worst company ever. i pay ninety dollars a month for H.D channels and when i went to go order a movie that came with the package with my receiver, it told me that this was unavailable. so i realized that i was paying 10 extra dollars a month adding up to 200 dollars for the time that i had it. then, when i looked up why it wouldn't let me order this movie, it said that i had to buy a whole new receiver! i am very extremely upset with the service i was given.

You would think that a good company would let you know that if you don't return the forgotten about equipment in your home that they would contact/warn you. Not Direct TV. Wham! They put a $400 charge against our debit card and we had to scramble around to cover our usual monthly deductions. It's obvious that they don't care about their customers. I'm happy to say that when we promptly returned the equipment (alhough they made us wait for the shipping boxes to arrive) they did give us our money back. They must have been sued one too many times to keep our money.

My husband was deployed so I put the account on hold so that they wouldn't charge us when it wasn't being used. Six months later I paid the bill twice and then put it back on hold because thats what they told me that I had to do. They never put it on hold and six months after that they were taking money out of my account for it. When I called they told me that it was never put on hold and I said fine but I was sending the stuff back and that they weren't to take anymore money of of my account and sent them the mailing info not even two days after I sent the stuff they took out the money for the stuff. So I called them and they said it would take 5 days to return the money after they got the stuff. I called back 2 weeks later and they told me that I had to wait until the statement went out and then after 5 business days they would put it into my account. I called back today and they told me that now it was going to take 6-8 weeks to return the money. So not only have I paid for a service I didn't use but they are keep my money as long as they can.

I signed up for Direct tv starting December 2010. I spoke with the sales representitive expressing that I was interested in a bundle deal (cable & Internet) and wanted to know if they had such a thing. The sales agent went on to describe that AT&T could be bundled with Direct tv and would allow for a better savings by doing so. The sales agent ran a search to check if AT&T Internet was available in my specific area. The sales agent said yes I do show that AT&T Internet is available in your area and as soon as I was through completing my Direct tv cable that I would be sent directly to AT&T to set up my Internet. I agreed to the terms of the contract, bundled Internet and cable and was a happy camper. So I thought! After I had already established a installation date for my cable through Direct tv and AT&T for my Internet I received a call from Direct tv saying there was an issue with my account. It seems that AT&T is not available in my area even though it was clearly stated that it was! The only reason that I agreed to the contract was for AT&T Internet and Direct tv as a bundle. I called several times to express that I felt that the contract had been breached because the AT&T service that was stated to be available was not and I restated that was the underlining reason for my purchase to bundle save and be satisfied. After three days of calling and speaking to supervisors there was not one person that could understand that I wanted to cancel due to being provided with incorrect information from the Direct tv sales agent. The supervisor stated that Direct tv up held their part of the agreement and was a seperate entity that Direct tv. You think! So point being I can not cancel without the cancellation fee being applied. WTF I said the Direct tv sales agent stated it was available AT&T said it was available and when I came to the installation date I received a call saying nope not available. So here I am SOL not even a week with Direct tv and being screwed over. I have no Internet and will not receive the discount for bundling the two services. I can write my complaint to the billing disputes in Colorado and see if the cancellation fee can be waved. Do not go through Direct tv pay the additional $20 a months for anything better or anything at all in your area.