You would think that a good company would let you know that if you don't return the forgotten about equipment in your home that they would contact/warn you. Not Direct TV. Wham! They put a $400 charge against our debit card and we had to scramble around to cover our usual monthly deductions. It's obvious that they don't care about their customers. I'm happy to say that when we promptly returned the equipment (alhough they made us wait for the shipping boxes to arrive) they did give us our money back. They must have been sued one too many times to keep our money. read full review »