This company will use any debit or credit card they have on file if it is yours or anybody elses. This company is as crooked as they come. I have never nor will I EVER get anything from this company. I used my debit card for my son in law to get his service hooked up they took money out of my account for his bill, called and told them they couldnt do that any more and they stopped and sent him the bills in the mail. Then when he had the service turned off 5 months later they decicided to take what he owed them out of my bank...5 MONTHS later without my permission. All I can say is this company is crooked and they rob peoples bank accounts and get away with it. Im sorry but I cant afford for them to rob my account with 706 dollars. Shame on these people. But I believe what comes around goes around, after they rob enough people they wont have many customers left to rob.

I intially was going to set up service through the Dish Network but was lied to by several phone salesman. I was taking my time to get the right price so I contacted Direct TV. The saleswoman told me that with all discounts and taxes my total bill would be 34.99. I signed up for the $5.99 insurance in case a technician needed to come out to fix the equipment. The gentleman who came out to set up the service told me that this would be best otherwise we would be charged a fee for them to come out and fix anything. Therefore my total bill would be $40.98. We also had 2 friends and family discounts which would deduct $10 a peice off our bill, making our grand total 20.98. We have yet to receive an accurate bill. Every month we have to call in and argue with a customer service representative to no avail. We submitted the second friends/family discount request several months ago. We have asked about it every month since it was never deducted and have been told it will take up to 90 days. Today we were told they never received the account # for us to receive the discount which is absolutely not true. Today my husband and I both spoke with a manager who acknowledged that we may have been lied to about the initial price quote but would do nothing about it. Come to figure out that the initial saleswoman told me she would give us the 2nd receiver for free but didn't bother to mention that there is a $5.99 charge for service to the reciever. The manager that we spoke with today was acknowledged that but did nothing to resolve the situation. I asked the manager to review the initial call to hear what the representative told me. She refused to do so. She said they were not able to access those calls. I asked why the calls are recorded if they can't access them. She said they can only access those calls for training and quality assurance purposes. I pointed out that this was a quality issue. She still refused to assist. To make all of these matters worse, the gentleman who installed the satellite did so on our roof. He didn't do it correctly so now we have a leak in our roof through our garage. Now we have to go through an arbitration process for that.

I am so displeased with our Direct TV service. This is a racket. There should be some legal repurcussions to this kind of practice. It's sickening.

My DVR spontaneously stops working. I inquire about a replacement...The only money obligation offered up front, is that they wanted to notify me that I would be expected to pay a $20 shipping fee. I am also told to send in my broken one. I had bought the DVR at BestBuy, I repeated this several times..wondering why my replacement would only require $20? WELL, upon speaking to another agent.. I ASK SPECIFICALLY WHAT WILL IT COST...I am told that they do not GENERALLY require someone to pay for a replacement???? GENERALLY I repeat...SPECIFICALLY I AM NOT PAYING ANYTHING? No, generally not. Also knowing I got it at best buy, she went on to say that the reasons that they would not charge you are that DVRs don't frequently just stop working...Agent 3... Now someone speaks up -once again not clearly nor concisely- that it will cost. What are the objectives of these customer service representatives? Why could I not get an answer 2 out of the 3 times I called?

What a horrible company.
i paid over 500 bucks to have their equipment installed...
I had to get a package with them in order to get internet service with EmbarQ.
The internet did not work and was horrible..It went out 183 times in 3 months.
I canceled both services.
Direct tv..said it was going to charge me 400 for canceling.
I told them...they were at fault..It did not matter.
I asked to have them pick up their boxes..I never heard from them.
A month later..they stole 903.00 out of one of my bank accounts..and 305.00 out of another...
and..they insist..I still owe them money.
I have been calling them..they will not give me an address to drive their stuff back.
The customer service is non existent...
Whenever i call..they tell me that the supervisors will call me back...and..that they cannot access my records...
they never..call back

I had Direct TV for 2 years with constant problems with bad converter boxes, lousy reception in cloudy weather and HD channels that never worked. SO when my contract was up they informed my of the lovely increase in rate at which point I chose to cancel. They convinced us to go month to month offering the basic family package at $45. 1/3 of the channels and my first bill arrived at $95!!! $15 less than my previous package for next to no channels!! Called to ask wtf and got a run around about nobody ever told us it would be $45, we didn't get discounted correctly, blah, blah blah. Next bill comes $99!!! At this point I canceled which took 2 hours and demanded my balance returned for the full month I didn't use...no dice. I returned the boxes and on my final CREDIT invoice I was charged $39 for a ppv from 2008!!! THAT THEY CANCELED 10 MINUTES INTO THE PROGRAM BECAUSE I ORDERED IT THROUGH THE BOX WITHOUT A PHONE!! I CALLED TO ASK WHAT HAPPENED AND THE IDIOT TOLD ME I COULDN'T HAVE POSSIBLY SEEN THE PROGRAM BECUASE IT WAS IMPOSSIBLE TO GET IT WITHOUT A PHONE LINE. So I imagined the first quarter of the game I guess. Either way I was not to be charged according to him because I never ordered it...which I did but whatever. So 2 years later, after I cancel they charge me for something I never watched. DIRECT TV SUCKS. Got my in laws to switch to Dish and DIrect gave them hell trying to cancel. Telling them Dish is terrible and they'd hate it. NO DIRECT TV IS TERRIBLE IN EVERY WAY AND THANKS TO THAT SLAP IN THE FACE BOGUS CHARGE THEY HAVE ENSURED I WILL NEVER EVER EVEN REMOTELY CONSIDER RETURNING AND WILL NOW ACTIVELY COMPLAIN ON EVERY FORUM POSSIBLE. STAY AWAY FORM THESE CROOKS.