Direct TV has been aweful to work with. We recently moved locations and called and set up an appointment to have our direct tv installed at the new home. We waited noon to 4 and no one ever showed up or called. Then when we called to see what happened we were told, the tv man called and no one answered. So he just didn't show!! They called our old number which was still on file. If it is your business to call before you show up then the company should make sure they have the updated number! Why does the coustomer have to work around the provider. I'm paying for the service!!! I should not be given a 4 hour window I can understand 2 hours at most.

Attn President of Direct TV, let me tell you of my AWFUL experience with your customer service dept. August 31 st Tuesday I had two young men from Qwest speak with me about bundling since I already have Qwest as my phone line, I have always, always been linearer of bundling, but I was willing to listen, so after the two gentlement explained everything to me in details.. I wanted to talk more to my husband about bundling before I commited to a contract with Direct TV.. I have a piece of paper that states you have three (3) business days to cancel.. so I talk to my husband when I got him Wednesday Sept 1st and we decided not to have Direct TV maybe other time when we are feel more comfortable, ao yesterday Sept. 2nd I called Direct TV @ 1-888-777-2454 Customer Service # 52672205, and when the customer rep (Harry) asked the phone he asked how he could help me, I told him I wanted to cancel my promotion order, he tell me that's a different dept for canceling a order, so Harry transfers me the complaint dept so he says, well Brew answered and said oh let me transfer you to the complaint dept, I say to Brew I was told the phone call before you that this was the cancelation dept he says no, let me transfer you to the cancelation depart, I say to him can you give me a number just in case we get disconnected he give me 1-800-531-5000, this is where the WORST CUSTOMERS SERVICE EVER HAPPENED. A rep by the name of JOSH aswered the phone and I was BLOW away by his RUDENESS. I say to Josh that I want to cancel my installation.. Josh says to me " WHY"? I say because my husband and I decided we changed our minds.. JOSH says so WHY ? are you canceling "WHY" is not good enough, I told him to CANCEL my order he TOTALLY IGNORED ME and was acting like he was disgusted I called.. I told him to give me his supervisor he said she was on the phone I asked for her name he give me "Gelin Rinvo" not sire there is even a name.. then he went on to ask my why for another 20 mintues and said you wanted to talk to my supervisor you can call back, I told him he better CANCEL my order or I would get my lawyer on the phone.. JOSH was like oh okay.. that's fine.. I asked him again to cancel my ORDEER this guy was either on drugs or just plan STUPID!! personally I think drugs and stupide was what JOSH was on.. I told him WHAT AWESOME CUSTOMER SERVICE THIS WAS.. JOSH DID NOT CARE ONE WAY OR ANOTHER.. i WOULD LIKE TO SEE JOSH FIRED... I work for the biggest airlines in the world and if I treated customers like this guy treated me .. i would be fired on the SPOT. Josh claims he canceled the order and I will get my refund of $49.22 in 3-5 business days.. I don't trust anything this guys said he said my cancelation # was 140831924. I called Qwest to let them how Direct TV customer service treated me.. I have never ever talked to someone representing a company talk so RUDE TO A CUSTOMER WHO HAD EVER RIGHT TO CANCEL THEIR ORDER WITHIN 3 BUSINESS DAYS.. WITHOUT BEING TALKED TOO LIKE THEY WERE CRAZY. Mr. President of Direct TV, I don't know how serious you take complaints but please look into this. I hope the phone lines were taped so you can listen for yourself.. JOSH needs to be unemployed until he grows up and learns how to speak to people.. very sad day for Direct TV.. people like JOSH has put a bitter taste in my mouth forever.. considering Direct TV. Sincelerly Regena Shorter. I can reached on my email [email protected]

On 8-29-10, a technician came out to install service. My order number was 76693296. I asked the tech could he install the dish on a pole. He said yes, and would be going out to start installation. However, after only five minutes, he came back and said he couldn't, and his supervisor would come back out and call me within 24-48 hours. I never received a phone call. I called them on Monday, saying I never received a phone call regarding the line of sight issue. The rep told me the supervisor would call within 20 minutes. Ninety minutes later, I called and spoke with Eric, ID#54958, telling him the supervisor had not returned my call as stated to me. At this point due to the run around, I wanted my order cancelled. I asked for a confirmation e-mail, and he said he would send it when we ended the call. Four hours later, after no email, I called the customer service department again. I spoke with Joe ID#100237076. I was told my order had not been cancelled by Eric. He then transferred me to Jeff ID#238438. I told Jeff I wanted to speak to a supervisor. Jeff told me his supervisor was on another call. I explained to Jeff everything that has happened since the installation date. He tried to give me an option of installing on a pole, which was SUPPOSED to happen in the first place. He tried to give me offers to stay on. How could I, if the tech supposedly couldn't install due to a line of sight issue?! I told him Direct TV has given me the run around, therefore things needed to be cancelled as they should have been four hours ago. He gave me the reference number of the cancellation, but I still wanted to speak with a supervisor regarding Eric. He said I needed to trust him as it was cancelled, and he would note that a supervisor would look at his notes. That is not what I wanted. I wanted to speak with a supervisor. It was obvious that he did not want me to speak to a supervisor. I am very upset about this.

On 8-29-10, a technician came out to install service. My order number was 76693296. I asked the tech could he install the dish on a pole. He said yes, and would be going out to start installation. However, after only five minutes, he came back and said he couldn't, and his supervisor would come back out and call me within 24-48 hours. I never received a phone call. I called them on Monday, saying I never received a phone call regarding the line of sight issue. The rep told me the supervisor would call within 20 minutes. Ninety minutes later, I called and spoke with Eric, ID#54958, telling him the supervisor had not returned my call as stated to me. At this point due to the run around, I wanted my order cancelled. I asked for a confirmation e-mail, and he said he would send it when we ended the call. Four hours later, after no email, I called the customer service department again. I spoke with Joe ID#100237076. I was told my order had not been cancelled by Eric. He then transferred me to Jeff ID#238438. I told Jeff I wanted to speak to a supervisor. Jeff told me his supervisor was on another call. I explained to Jeff everything that has happened since the installation date. He tried to give me an option of installing on a pole, which was SUPPOSED to happen in the first place. He tried to give me offers to stay on. How could I, if the tech supposedly couldn't install due to a line of sight issue?! I told him Direct TV has given me the run around, therefore things needed to be cancelled as they should have been four hours ago. He gave me the reference number of the cancellation, but I still wanted to speak with a supervisor regarding Eric. He said I needed to trust him as it was cancelled, and he would note that a supervisor would look at his notes. That is not what I wanted. I wanted to speak with a supervisor. It was obvious that he did not want me to speak to a supervisor. I am very upset about this.

My two years contract with Direct TV had ended so on February 2010, I called and cancel Direct TV.
A final bill was sent to me which I paid. Now to my surprise, I received another bill for $216.76.
I called Direct TV to find out about this new bill, the rep. told me that the amount was for PAY PER VIEW CHARGES(Adult movies) stemming from 2007.
I told the rep. that we never ordered any PPV Movies from direct TV muchless ADULT Movies. I mentioned to this rep. that my husband is a member of Netflix and that we usually receive three movies a week including any latest releases so there is no reason for us to order any PPV Movies. My next question to this person was why it took over two years to bill me for these charges, his answer was that after receiving the cable boxes they were able to extract this information. At this time I asked to speak to a supervisor who stated the same, and bluntly refuses to waive these charges. I told him that I will not pay for these charges, and so my conversation with Direct TV ended.

On May 2010, I received a collection notice from CBE Group about this matter, and respond to it stating the above.

On June 9, 2010, I received a letter from Direct TV collection department that after reviewing my file they determined that the charges are vaild, and I must pay this bill.

I am asking your viewers if anyone has this problem to e-mail me at [email protected] to let me know whether it was resolve or
how to get is resolved, because I don't have any intension in paying this bill, I would rather go to court and let the judge handle it.

Ken