I was set to have my services installed on 08/16/2010. The timeframe given to me for the installer to show up was 12-4. I got a call at 2:50 saying that there were delays and that the installer would be arriving at my home in two hours. I called Direct tv at 5:15 to let them know that no one showed up and they said they would contact the local office and that someone would call me within 15 minutes later. 30 minutes passed and no one called me so I called again and spoke to the rudest customer service rep i've ever dealt with. She was trying to set me up for another call back even after I repeatedly told her that I had gone through that already. I requested her manager and after arguing with me for a couple a minutes she just placed me on hold without saying anything. Then her manager came to the line and offered to resolution. I requested to cancel and he blind transferred me to SALES which then had to transfer me to the right department. They convinced me to give them another 30 minutes to have the office call me back so I did...and of course, I never got a call. They kept telling me that their records showed that the installer was "on-site"...why would I be calling them if he was on-site. Needless to say it was the worse Sat I've had in a while and I ended up cancelling the services..


Their website talks about customer satisfaction but my experience couldn't have been worse.

We had Direct TV installed on Friday, Aug. 6th. BIG MISTAKE!! In Florida, we have a rainy season and it rains every day. The signal kept going out. So, I called last night to cancel the service after 4 days. They told me they wouldn't waive the cancellation fee and that in order for me to cancel without getting a cancellation charge, I needed to have two service calls to fix the problem. I just pointed out to them that the last two people I had spoken with told me if it rains, I may lose the signal. I asked how that problem could be fixed. I also asked if they had a direct line to Mother Nature or something!! Anyway, I ended up canceling. Then today I had to call my bank and cancel by debit card because that was the number they had for the automatic payments and that was the card they were going to use to put through the cancellation fee. By the way, I initiated the call last night at 8:59 pm. I was on hold on their automated system. At 9:20, I went and got my husband's cell phone and called them on that phone, still waiting on my cell phone for a person to answer. At 9:28, a person answered...on my husband's phone! My cell phone was still on hold!! So, I waited almost 30 minutes to actually talk to someone. Of course, that first person had to transfer me to another person who then transferred me to their supervisor when I asked to speak to a supervisor. I was on the phone trying to get this canceled for one hour and twelve minutes - most of that time was spent on hold!! Very poor customer service. The representatives I spoke to were nice, but the service itself was ridiculous!! Thank goodness I had not canceled my Comcast Cable yet. In my opinion, Direct TV is so not worth the $35/month I was going to save.

Oh, one more thing. When we signed up for Direct TV, we were at Sam's Club and were approached by a representative there. One of the things the customer service rep tried to tell me last night was that whomever signed us up wasn't a Direct TV rep! Right. He had the Direct TV paperwork, the Direct TV stickers, a Direct TV logo on his shirt, and gave me a valid Direct TV account number. Excuse me...he was a Direct TV rep!

If you're thinking about getting Direct TV - DO NOT DO IT!!!

They added HD to my bill that we never ordered and refused to take it off. When we signed up for Direct TV they told us one price for the two year contract, now our bill is almost triple. I would NOT order from Direct TV if I were you. The refer a friend is a lie. It's been months and we have never recieved anything. STAY AWAY FROM DIRECT TV!!!

We have been a direct tv customer for almost 3 years, every year we have paid for the $300 nfl ticket, the price alone is a total rip off but anyways, if your a new customer you can get the premium package with movie channels, free dvr's and free hd for 59.99 a month, or 5 months free of service with the purchase of the sunday ticket. We pay 145.00 a month for the next to smallest package and ticket, so my husband called and spoke to a rep and she basically said your out of luck, your not a new customer, we could get free hd if we signed up for automatic billing, but that was it!! I understand they need to make perks to get new customers, but what about all the customers they already have that keep their company running. We dont get squat, after this stupid nfl season were switching. SHAME ON YOU DIRECT TV!!!

I had turned off my Direct TV services in 2008.
In 2010, a payment was inadvertantly made to Direct TV.
I called to request a refund of the erroneous payment since I had not had services with Direct TV for over two years.
I was transferred to three attendants and was put on HOLD for FOREVER.
The attendant I spoke to said they would not refund my money for at least 6 to 8 weeks which is not acceptable since I had not used services with them for so long.
I remained on HOLD ( and am STILL ON HOLD) as I write this waiting for a 'supervisor" to come on the line to try to approve my refund, which is rediculous since I haven't had services in over two years.

Direct TV sucked when I disconnected them, and it still proves that they still suck on customer service now.
It should not take 8 weeks to get a refund for services not provided. I have now been on "hold" for over 45 minuets to no avail and my cell phone bill climbs higher.

What is their problem that they won't return money that is not due to them for 8 weeks. What a rip off!!!