1. the tech rep comes out to install me Direct TV and now begins the endless telemarketing calls from Direct TV, finally after calling and sending emails they stopped-but you need to talk to a supervisor to spell it out to them to stop.
2. Tech reps rams my batteries so far up the remote that when I finally have to change them the whole remote falls apart and now they seem to think I need to pay for the tech reps inability to put batteries in correctly-this still is not resolved
3. False advertising all the time
4. Customer service does not even read your complaints or cries for help
5. they love to pass the buck so it is almost impossible to get anything done by the company
6. In all worse company and customer service I have EVER had in my life.

I have had nothing but problems with direct tv, if the connection isnt going out than my bill is escalading higher and higher!!!
once my signal was out for two whole weeks; customer service seemed to be absolutely no help with that. and did i get discounted for not being able to use their service for two weeks. NO. Than about a week later it went out again...for a week this time.

My bill is supposed to be set at a rate of 48.49 a month, yet it is rarely that. Then i was offered hbo and cinemax FREE for three months. come to find out i had to pay 15 dollars for hbo and i would get cinemax free. SCAM!!! Two months ago when i paid my bill on the automated billing service over the phone, i was told my bill was 67 dollars because i had to pay for the hbo so after i paid that i spoke to another opperator who said i had a promotional rate which made that months bill lower. i was told i had a credit balance because of this, so next month i didnt call in to pay my bill because i thought there was enough credit balance left to cover the next bill. the following month i was charged 88 dollars because some how the credit balance...wanst there.

i have only been with them for ten months and will enjoy the day my 1 year contract is up because i will never use direct tv again. i have been the most unsatisfied customer.

WOW! Direct TV really blew me away with their poor customer service. It first started three days ago when I called to orde their service. After 45 mins on the phone, I was assured that I would recieve the $31 rebate for the whole 24 months! Plus a few other great additions (such as free movie channels for 3 months, $7 off for setting up auto pay, etc.) I was told I would have to fill out for the rebate online. The morning after I did the rebate online, I received an email saying my rebate was good for 12 months and then my bill would be $72.99. I called customer service where they informed me that there was no way I was promised that rebate for 24 months. I agrued to no end, with no result. I spoke with several different sales people and supervisors. They were rude, spoke to me like a 2 year old, and had no intentions of making things right. After 2 and a half hours on the phone, I gave up for the night. I went home and did some research. 36, 000 complaints in 3 years on the BBB, and they have a failing score! Tennessee's Attorney General led a lawsuit that ended on Dec. 15th, 2010 that resulted in Direct TV paying out 13.25 MILLION dollars!!!

Having this new infomation, I called back the next morning and let them know that their customer service and the fact that they are setting u false contracts would be the cause of another lawsuit! They wanted to cancel my current order. Pull my credit again, and charge my car again to 'see' if there was a better deal! They were also escalting my case and I would recieve a call in 3 to 4 WEEKS!!! Are you kidding me????????? I cancelled my installation and told them that I would be reporting to every agency I could. They are false advertising, selling false packages, and have the rudest customer service reps. They advertise that they are number 1 in customer service... BULL!!!

I will be telling everyone I know (and a lot of people I don't know) about my horrible ordeal with Direct TV.

We moved from Missouri to Florida in August of 2010 and had our satellite disconnected. When we arrived in Florida they sent us a bill for $33.16.We had used our credit card to pay them off before we left Mo. They tried to collect it again by using our credit card but the move caused us to max it out so they could not. We paid them and had the credit card company issue a new one so the could not try again.Well they did and the credit card company let then have a months bill $79.86.When we ask for our money back they quit answering our calls and so far have not sent our money back.

There is a post going on facebook that customers victimized by the joplin tornado who have lost anything from there home, family, and children even are calling to cancel the direct tv. Direct tv is charging them $500 if they dont have the box and remote. I understand to be succesful in a business you got to make money however if it wasnt worth customers you wouldnt have one. There should be an exception made for those individuals who are suffering so much not more stress and problems. Shame on direct tv there is a boycott going on. I will never consider this company. Bless jopin all its people you remain in my prayers!