Company set up last October, lost signal two days ago, was told loss is due to leaves on tres, notifiied company was told service contract was 90 days, now a $59.00 service charge applies. Is it not their obligation to insure service? Is ther any place to file complaints? Thanks Tom

BOUGHT TWO NEW HD TV'S AND WANTED TO UPGRADE MY TWO STANDARD CABLE BOX'S TO HD BOX AND PROGRAMING...WHEN I WENT TO MAKE THE CHANGE, I WAS INFORMED THAT IT WOULD BE A ONE TIME LEASE PAYMENT OF EITHER $99.00 for just a HD received box or $199.00 for a HD/DVR RECORDER + the monthly charge for the new programing...First person my wife talked to was very rude...I then called back to talk to a floor supervisor and after having a hard time understanding him found out that he was in MEXICO!!! When I asked him for the corporate phone number, he had no idea and when asked for a address he came up with some P.O. BOX in Colorado...I Found the corporate phone number on this website and call and talked to a gentleman who could talk english.

I can understand needing to cover the cost of initial equipment output...but when you have current subscribers wanting to stay and upgrade their equipment, and all they would offer is a one time discount on the first receiver upgraded by $50.00. but nothing on the second receiver...I expected to pay an additonal monthly charge above the $5.00 a month, but this is ridiculous...instead of offering new customers and referring customers $100.00, they should be trying to figure a way to keep existing customers...With the way the economy is today, we will be going back to cable...

Hopefully new customers will read this and (1) MAKE SURE WHO YOU ARE TALKING TO BE FOR GIVING OUT PERSONNEL INFORMATION..(2) make sure you ask questions about further upgrades pricing...

after having direct tv at two previous addresses my new husband and i moved into an apt complex which does not allow any product attached to the building(23 apartments) or on the grounds. we were told by a supervisor at direct tv to get this in writing from the owner and send to him. this was done and we were then told that direct tv changed their minds and we would need to pay the cancellation fee.,
it is a terrible shame as i have had their product for about 7 years and now they have been so rude on the phone trying to collect this cancellation fee that my husband will not use their product.. we plan to buy a home in the next year or so and were going to go back to direct tv... now this is not going to happen. i think the managers of the sales and customer service depts should be advised at how badly their collection people disrepect customers.. they do not care about future business..

Good Afternoon

My name is Gale Perrin,

I’m writing this letter on behalf of a problem I’m having with your company. On April 13, 2010 my husband made a payment over the phone using my debit card thru Sefcu. The card did not work which declined the transaction due to it being connected to saving account (not checking). I then provided my husband with my checking account # thru NBT Bank which is the only bank I have a checking account through. The payment was then made with a representative from your company over the phone. For some unknown reason, On April 19th we received a invoice from Direct TV advising us that the payment has been reversed. At which time my husband called Direct TV and spoke with a Rep who explain that the payment was returned. I called my bank the next morning prior to calling Direct TV. To verify what happen to the payment. The money was still in my checking account. Per my bank no one has tried to submit any payments against my account. I then called your Customer Service Dept to explain that the funds were still in my checking account & no one attempt to take a payment out of it.


I was then ask to verify my checking account info, which I provided to her, She then stated the checking acct info I had was incorrect. I then placed the rep on hold & conference called my Husband who made the payment. I verified with him while the rep was on the phone what checking acct# he gave the representative, he verbatim repeated the same account # I have given him. I advised the representative it’s a could have been a typo by the person who took the payment info. I was then informed that there were 2 different transactions. I ask why when the payment was $269.00 (rounded off) She informed me that she did not know why. I told the representative that I would make the payment with my other debit thru NBT, which I attempted to do and was not successful. I called NBT Bank Cust.svc dept & was advise that all of their customer debit card was compromised by unknown person. A letter was mailed & new cards will be issued within 7-10 days.


I called your automatic service on April 20th to make the payment again using my NBT Bank Checking Account. The payment was accepted.

On Thursday April 29, my service was interrupted . I called my bank (NBT) to check to see if the check had cleared which it did on April 29th. I called Customer Service to find out why my service was turned off. I was informed sine my first payment was returned. They would not release the hold on my account for 7-9 days. If my payment cleared my bank (money was taken out on 4/29).. Your bank received the funds, which proves that the check was good. I spoke with a supervisor trying to rectify the problem & it was obvious that the representative that transfer me to him made it clear not to restore the service. Why am I being held accountable for an error that was made by your representative?. I did everything within my power to rectify this problem in good faith. My husband & I have been with direct tv for over 7+ years & have referred numerous customers to your company. I have never experience anything like this before with any company. My billed is paid & the funds cleared my account. My service should be restored. I ‘m so disappointed in the service I have received in the past week I decided to discontinue my service with Direct TV Effective 5/29/10. I will be going back to Time Warner where they know how to treat a customer.


Sincerely,

Mr. & Mrs. Maurice & Gale Perrin

I recently moved, and wanted to take Direct TV with me. Believe it or not, but I was very happy with their services. But I sold my house, and moved to a different area, and am renting a townhouse for the time being. The area is tree-covered and sits very low in a valley. The owner will not allow me to have a Direct TV dish put on his building, and has told me that he tried several times in the past to use their services, but has very poor reception because of the location.

As requested over the phone, I sent in all the details by letter to the customer service people, and they refused to waive my cancellation fees. They sent me a letter saying 'the fees were valid, and would not be waived'. What a joke!!! I tried everything in my power to keep using their services, and this is the way they treat one of the few happy customers they have. F--- Direct TV. I'm not paying the cancellation fee. And I will forever bad-mouth the company and its
management for having such poor customer relation skills. I thought the idea was to have happy customers, to help solve problems in a timely fashion, but apparantly its just about the money. What a shame that during this difficult economic time for everyone, that a major company wants to put the screws to people even more. Great way to run a company. Very impressive indeed.