I am very upset at the way Direct TV has been treating not only me but possibly other consumers who are dissatisified with their service. I had been trying to get Direct TV to bundle my TV Service with Qwest communitcations so I would only have one bill since September of 2009. every month I was told by Direct TV customer service that it would be transfered over, but every month Direct TV would charge me, preventing the service from transfering over to Qwest. I would call Qwest and they would tell me to call Direct TV, so I would call Direct TV and they would tell me to pay the bill in full and it would transfer over. It never happened and every month they would interupt my service. We got so tired of messing with them and their lies that we canceled their service. Direct TV went into our bank account and tried to pull out $598.23 without us knowing. This caused my bank account to have an overdraft and not to mention that there was not enough money in there to cover the draft. I immediately called them up and told them to reverse the charges and they said no that they would not. I told them that this was illegal and they had not right to go into my account without my permission. Acctually I talked to a representative by the name of Espie number R-5863 who refused to reverse the charges. I told her that I was going to sue them and she said that that was ok. I want the consumer to be aware of how Direct TV is dealing with their customers and how the are stealing from the consumer without thier permission. Please help me get my money back.

On 8/3/2009, Direct TV withdrew $1097.35 from my checking/ debit card without my authorization. This act caused me to have additional overdrawn fees in the amount of $713.00. I was unaware of this transaction and never authorized this payment or was notified of the decision to withdraw this extensive amount. I noticed this transaction on 8/5/2009 and immediately called customer service at Direct TV.
Prior to this unauthorized withdrawal, I contacted a Direct TV rep on 7/13/2009 informing her that I was in the process of relocating to another state and hadn't decided if I would continue services upon contacting the leasing office to ensure that I am able to continue services. She said that she would note this and said that if I were to terminate, that I would have a termination fee, and I was under contract; however I never signed a contract and the last contract with Direct TV ended in 2006 to my knowledge. I found this out when I got ready to upgrade the year prior. I couldn’t understand where a contract was coming from, because when I called to upgrade, that was the first thing I asked, would I be in another contract with you all. The fast talking rep said no because I didn’t purchase my receiver with them and he was trying to keep me as a customer because I had informed him that another company had offered me a better deal, which is why I knew I couldn’t have been in a contract. She ended the conversation by stating again if I choose to terminate, it would be a charge. I never terminated services; however, I had a past due balance on the account and agreed to pay that, but never said that I would terminate services. The first person of contact on 8/4/09 was Amanda, she pulled my account and informed me that the fees accrued due to early termination of services and failure to return equipment. I explained to Amanda that I was in the process of moving and hadn't made a decision to terminate my service and she said that it was noted in my account. She also informed me that it was well within their customer service agreements that the money could be withdrawn. I again explained that I never signed a contract with Direct TV; she said that the terms of agreement comes after your equipment is installed on your next bill and more information can be obtained on the Internet. She also shared with me that I must return equipment; I told her that I was only leasing one receiver from them and she again dropped a hidden bombshell stating that the receiver that I purchased from Circuit City in 2/09 was in fact their property and if I cancel, I must return the property that I purchased. She laughed and said it was an "upfront" lease. I shared with her that my receipt didn't state these agreements. Amanda said the only way that I would be reimbursed would be to continue services with Direct TV. I later asked for a supervisor, and was placed with Heather. She only reiterated what Amanda said and shared with me that my signature wasn't needed to bind me to their contract. She told me that I could fight this if I choose, but Direct TV would win and humorously gave me contact information to the Office President and Legal Department. I am basically complaining about four things. 1) I never signed a new contract to renew a contract or to be entered into one. And when I signed my signature in 2004, it was to allow Direct TV to run a credit check, not a contract. I was verbally told by representatives that I was in a contract. 2) I never authorized payment on the $1097.35 and have is suffering financially due to their insensitivity to contact me prior. 3) How is it that I can purchase merchandise from a retailer and it still be in leasing stage. This was not explained to me by the initial rep when I upgraded. 4) I never terminated, why did I get charged? And if you are a Direct TV customer that moves into an apartment/dorm that doesn't allow service, should you be accountable? Please assist me.

I just switched over form one heaadacahe to another. Happened to sign up with the promo that DirectTV had and everything went haywire after that. TV was installed/no internet. Took me 6-7 hours trying to find somebody that could give me a reasonable answer. Final Answer: "We will have somebody call you in the next 24 hrs.

in june of 2009 i had called and ordered direct tv..i was told on the phone that i would pa 39.99 for a year...i had called them to find out which day in june of 2010 i can cancel because i was not satisfied with them..they informed me that i had a two year contract which i never signed. and that if i was to cancel i would have to pay 20.00 a month for the remainder of the two years..this is false advertising that they did...

Direct TV has the most awful customer service and product I've ever purchased. We had Direct TV for less than 2 months and our TV and internet didn't work 6 different times. When we called to have them repair our TV and internet, they said it would take another week. We were shocked as this was the 6th time in less than 2 months that we were having problems with both our TV and our internet. We tried contact a manager/supervisor at Direct TV and they said that there was nothing that they could do about the situation. They had no problem with us switching to Time Warner Cable, who we have been with for many years. Time Warner was willing to pay for our cancellation fee with Direct TV and offer a better package to make up for the poor product, quality and customer service offered by Direct TV. None of our friends are happy with Direct TV either. I don't recommend Direct TV to anyone and will make sure that my friends, family and relatives won't ever have to experience such a terrible experience for TV and internet service.