My experience has been a nightmare. I have spent hours and hours on the phone..which has been an on going circle jerk!!! I've only been a customer for 1 week. My neck hurts from holding the phone for hours.I have a headache from repeating my self to a person in every department again and again. They lied to me about the 12 mo.. signed me up for 24 mo. They didn't give me my free offer of a HD DVR. My only alternative is to call the local news channel and report them to the Attorney Generals office for consumers department of Florida... read full review »