ON November 2nd of 2009 I called Direct TV to cancel service. The represntitive indicated that she would send out a prepaid return service kit to place my equipment in. I did not recieve the kit and called again. Again they indicated a box was shipped. I recieved the box and returned the equipment. 2 months goes by and I get 2 charges for $569.90. I called and was told that they had no idea what the charges where for and they would be reversed in 24 hours. I did not get the refund and called again to ask why and was told it was for equipment charges, late fees, early cancelation. I explained who I had talked to and when. I was told that a refund would be sent in 48 hours. No refund. I called agin and was told again it was for equipment and they had not recieved it. I checked the FedEx web site and it showed it being received and by whom. I called again.I was told a refund of $270 would be sent by check in 6-8 weeks. I dont even think this is legal as they must refund to the same account they took it from. I spoke with my bank who called direct TV and asked for a statement and itemiized accounting. Direct Tv could not give it to them. They indicated I would resieve a statement in 3 days. I never recieved it. I am now headed for small claims court to get a judgement and then try to collect. I have posted all my issues with Direct Tv on my company web site for all employees to see. Do not use Direct TV, Run for your life, dont sign anything and DONT give them a CC number, Account number.

The salesmen at AT&T stores that sell DirectTVdo not tell you that you are under contract for 18-24 months. So when you decide to cancel due to being unsatisfied or simply because you are moving out after a year, you have to pay a cancellation fee you didn't know about for a contract you didn't know you had. We all know that the cell phone services are under contract. But they purposely fail to tell you that DirectTv service is under contract as well. You will never hear them mention contracts in a commercial!

the company lie to me and said that i owe $59.27 then i was making a payment and it said i owe $89.99 and i called them and said that they made a mistake and that i owe them that $89.99 when they conformed me that they made a mistake first and i owe $59.27 they said that i owe that and i have to pay that amount$89.99! so now what they can charge me what ever they want?? so what if i make that $89.99 payment and then say that i owe more... thats not fair i cant trust them and if i dont pay it effects my credit just cause its there mistake and i have to pay for it!

I had direct tv for a year when it was discovered i had cancer. I needed to move to ca for treatment. Direct tv charged me 460.00 for termination even though the satalite was in place. This is the worse company i have ever dealt with. Do not do business with these scoundrels. Do not expect any help from politicians as they are in the same category. Serious go to a reputable company, any company that requires a contract is a rip off.I will make it my lifes work to warn people about this horrible company and lousy customer service.

Reckless damage to our house. Even worse is the posturing of the "claims officials" of Direct TV . All we are insisting on is licensed and bonded referrenced contractors to give estimates. What are you hiding Direct TV? Reckless installers!!!Arrogant Big Lake Manager says that the gouges in our knock down textured cathedral wall that contains surround sound speakers, can just be buffed out!!!