From day one Direct Tv has been bad news! I have not gone one month without having to contact them in reference to some sort of problem, whether it be billing, box problems, lack of service..etc.. and more than a few time when calling to report a problem their systems were down! What was more shocking and should have been a foreshadowing of their poor service were the two "installers" outside my home using foul language due to the fact that they could not figure out how to set up the dish, later the supervisor had to come down to ensure they would finish the job! I would never recommend Direct Tv to anyone! Save yourself the time, money, and hassle!

I ordered a package deal from Direct TV which included AT&T as the phone provider. Direct TV sent out a technician (contracted out from another company)came out and hooked up my dish and AT&T came out and connected my phone. Afterward a Direct TV superviser came out to make sure everything was done up to specs and found that my line of site was not good because of trees blocking the signal. It probably goes without saying I contracted the service. I also called AT&T and cancelled the service and kept getting bills for months afterward. I kept calling repeatedly and told them they were charging me for a service I never recieved. It took me 6 months to finally get Direct TV to do away with the bill. Finally AT&T quit sending me bills but eventually sent the final bill to a bill collector. When people cancel and if Direct TV is going to offer package deals and contract out to other companies, it is their job to make sure they also cancel with those companies when people DO cancel. When I initially contacted the people who connected my cable (which was the company who contracted out for them and paid the technician who did the work) they told me that if I signed the paper I was obligated to the 3 year contract. I said in other words I am going to have to pay you for a service for three years which I am not recieving because you connected me without a proper signal. She (the superviser) said, "basically, yes, you are. You SIGNED the conract." I said, yes but that was before the superviser came out to check the signal strength. She said "that's not my problem."
Just wanted to add a little note: This is why I hate these big companies. They take advantage of the fact that they ARE big companies and screw the people who keep them in business. They hire people who sound like they don't want to be bothered when you contact them. They are NOT helpful. They are rude.

I messed up. I wrote the review and didn't know how to send it. they are bad news.

Like many others who have posted I am trapped within their system. My reception is terrible and they want money to service their own equipment or they want to sell you a protection plan. They are simply money grubbers to the max who do not care about their customers one iota. They are well aware that their service is glitchy and barely works at all and they do not care! It seems "service" means something entirely different to them. I caught on the other day when a local farmer was talking about having his cows "serviced". Suddenly I realized just what kind of "service" I'm getting from Direct TV.

first my parents are on a fixed income . they were looking to save money anyway they could so i suggested to them about the cable bill .i talkj to them about direct tv.when we called up and spoke with a rep they made everything sound so good .first the installer could barley speak english and had many problems setting up the tv and the boxes.he had to make several calls to someone . then i had to speak to someone about the billing and i said to the man named luis how much is this going to cost every month.i had to ask him 5 times how much and he kept on saying 49.99 that was ok . for the first 2 month they didnot recieve any bills so when we called they said they had the wrong adress .that was a lie because how did they set up the equipment .then when we got the billthat was wrong.as everybody nows being on a fixed income every penny counts.if the bill is 49.99 thats ok but when the bill comes in and itis 69.99 plus tax that is not ok.after making 10 to 20 calls and getting hung up on and waiting for sometimes 30 min u get no satisfaction and when u speak to the people on the 1800 number all they do is lie to u..they say they record the phone calls all they would have to do is listen to the recorded phone calls and they would see how there company does nothing but lie and commit fraud to the old people .all i now is the ceo and the president of direct tv should be ashame of them selfs because the the people handle things at there company is very sad.if a ceo of a company has to to rob from the elderly to make his pockets fat he is not a humann being and has no morals.my parents are on a fixed income and would do anything to get away from this company just for all the lies and the way they have been treated. i wish that it would happen to his parents so he would now how it feels .this email is for the person in charge but i and sure he will never see it and it will be hidden. if any person ever ask me about direct tv this is what i would tell them//worst company to deal with and there staff does nothing but lie just to make the sale. a very unhappy customer and i wish that i didnot have to do business with people like this