After seeing all the complaints of other "previous customers" I realize I should have never signed up with DIRECTTV.

No only are their billing practices "unreliable and borderline corrupt', but their employee's (Jamsime 376608) could not event have someone return my call that WOULD/COULD help me.

After stealing 500 out of my bank account for 5 receivers, I called several times before I could get someone on the line that verified that I only had two receivers, this only took two months. Then it took another month for them to mail out the boxes to return the receivers, with that, another month for them to verify receiving the receivers and then the employee that stated it would take 6-8 weeks to mail me a CHECK. Apparently they know how to take money out of your account that they were not owed, but they do not know how to credit your account back in a timely manner.

After all this, the final bill should have been a credit right? NO NO NO, DirectTV had to add on other charges that make no sense what-s0-ever! This is Feb 2010, and they tacked on charges from July of 2009, guess they wanted to **** with me some more, they did not get enough money out of me for my many years of service and rip me off some more.

Beware if you pay your bill with a debit card!!! They have the right to charge you anything they want and they will!

Does anyone know how to get ahold of the President by phone? Apparently this guy does not make phone calls

I was sold Direct TV at Costco. The sales person said install was free. When the installer ran the cable around the side of the house to the junction box, he said I would either have to pay him $50 to bury it or do it myself. (approx 90 ft) I'm still trying to get my money back but they have already dinged my credit card.

Was with another sattelite co and was getting calls daily to rejoin Direct tv. Could get our local with the other company. Direct promised we would be paying a lower price monthly and we would also be able to get our locals with them. When we switched our bill was 40.00 more and we could not get locals. after doing 2 waivers and much complaining they gave us 5.00 a month for a couple months. we are still getting the run-around. they have apoligized. I believe this is false advertising!

I am so fed up with Direct Tv. I had been recently disconnected. I requested a paperless bill never got it.
I pain the past due fees, and still not reconnected. I was charged a fee to pay over the phone reconnect fee etc..
I email them and they send back that I owe 290.00 more. what? I call them and find out that was a mistake. But in order to be reconnect I have to pay my current bill which is not due for another week. So the due date is really a just kidding date.
I paid the current bill. And guess what? still no service on. They owe me 80 cents. And I had to pay another phone fee to pay my bill early. They suck!
If you try to call customer service, you have to pay your bill in full before they will talk to you, even if its not due.
If you dispute the bill, you have to pay it before they will connect you to customer service. If you dont pay it, they just take it out of your account.
They are over priced, and the equipment constantly breaks down, and you are out of luck. If a dark cloud rolls by it goes out.
DO NOT USE DIRECT TV! RIP OFF!

We subscribed to Direct tv on April of 09, because we had been customers of DishNetwork for awhile and saw that Direct tv had a better offer. We were promised a good package with many channels and HBO and Starz for 3 months free. Included in this offer was up to 4 recievers free. All this for 49.99. We recieved the first bill right away and they charged us 89.99. When I called back to ask why so much, I was put on hold because they said that wasn't their department. So I waited about 10min, finally when I spoke to someone they told me I had to go online and fill out a rebate in order to be billed 49.99. Then they told me it would take about 6-8 weeks for it to kick in, so we basically had to keep paying 89.99 until the rebate was processed. We were not told about going on line to fill out a rebate or that it would take that long to process. We payed bills of 49.99 for about 2 months when they started charging us 108.00. When I called to ask what was going on they said the charges were for HBO and Starz. I told them we were supposed to get them free for 3 months and we still had one month left and that anyways the person that I had spoke to told me it was ok to cancel at the end of the third month. He then told me that I was wrong that it was already the 3 months So I told him to just cancel those two channels. After that we expected out bill to go back to the 49.99 as promised for 12 months. we it didn't, we started reciveing bills of 63.50 So I called again and asked why they were charging that price. The person that I spoke to was VERY VERY RUDE!! I told him when we called to get DIrect tv, the person who I spoke to told us it was only going to be 49.99 a month for 12 months for the package and recievers. He then told me that it wasn't possible because they cannot go that low in pricing for that package. I wrote down everything that the other person had told us when we subscribed, the price and even the persons name in case of a problem. When I told him this he told me that I must of heard wrong or that the person made a mistake!! Basically he was trying to say I must of been stupid and didn't understand what the customer service rep was promising me. We argued for a while and when I told him I was just going to cancel, he told me if I did before the 2 yr contract was up we would be charged a cancellation fee of 400 dollars. So basically you either stay with them and pay what ever they feel like charging you until your contract is up or pay 400$ to cancel. We really are outraged by their lack of respect for their customers, I wasn't even raising my voice to this person and he was yelling at me over the phone telling me that I wasn't understanding him. The other problem we had was that we bought this particular package because it had the channel Versus. My brother is a MMA Fighter for WEC and that is the whole reason we switched to Direct tv. so that we could see his fights, well we did not know that there was a problem with between Direct tv and Versus. They took the channel off of Direct tv programming but they still kept charging us as if we still could see this channel. When we called to complain about this they tried to talk us into keeping it in case they brought the channel back! I told them no way! We are not about to pay for a channel that we cannot even see anymore! Besides who knows if they are even going to bring that channel back!! If anyone knows where we can go or what we can do to cancel without paying the cancellation fee? We are really unhappy with this service and do not wish to continue with them at all!!! But we cannot afford to pay 400$ just to cancel extremely bad service! Any ideas?