When their installer put in an HD receiver, he added the HD service, but DID NOT disconnect the non-HD service. We did not protest the bill because we thought we needed two receivers - one for the HD tv and one for the non-HD tv. When we upgraded the other tv to HD, I asked when the bill would go down and was told BY THE INSTALLER that I was being overbilled and to call the company. WELL 5 phone calls later, I was accidentily told that they had denied my claim. Contacting billing dispute was by SNAIL MAIL ONLY. No phone number. They called me... read full review »