The customer support that Direct TV offers is just dismal. When I moved into a townhouse last December I was scheduled for the initial install date about two weeks out. Not great but I could deal with it. I asked my 18 year old son to hang out and wait for the install guy to show up. I received a call from my son saying the individual rang the door bell and told him that "he didn't have a long enough ladder" to install the dish on my 2nd story roof. You have got to be kidding me!!! So I called and asked for a new install date. Another two weeks. OMG... well I waited and then it snowed about an inch the night before and the install man called and said he couldn't do it again because of the snow. It had melted before the appointment time. Another call and another TWO weeks. This time the guy shows up and is nice but tells me that he does not have the long latter, it's on another job. I tell him to get the supervisor on the phone. I have a chat with the supervisor and what do you know... the long latter shows up and I get the install... SIX WEEKS after I asked for it!!! Now, I just moved into an apartment. The install guy shows up at 745 PM and says hey man, I gotta put this in the grass so that it lines up with the satellite. I'm like why, the guy below me has it on his porch and it obviously works for him. He says “I just want you to get the best reception". he then starts digging and it's not just in the grass a couple inches away from the building, it's four feet out into the grass. I'm thinking that there is no way the owner wants that thing out in the way of the mowers and kids playing. So I call him off and tell him that I will find out what the landlord wants. I get the specs on what has to be done and call up for a new install date being very clear it has to be a 4 to 8 pm on Thursday. I have to drive 1.5 hours to pick up my youngest kid on Fridays. What do you know, she says I have one two weeks out on a Thursday. Book it! the nifty reminder calls me up three days out to confirm that I remember that it is this FRIDAY from 4 and 8 pm. I call back to complain and tell them that I would like to cancel my direct TV and they say sure... for 300 bucks for the unused term of my commitment. Guess what. I have an appointment TWO weeks from now to get it installed. I tell you now NEVER EVER GET DIRECT TV!!! Not in Lincoln Nebraska!!!

Direct TV sale representative called to upgrade my programming package so I get more channels and reduce the cost of my existing bill by $2. When you talk to them on the phone, they assume you authorized the change even though I said I want an email in writing on the details on the change and how it impacts my next bill. Instead, they made the change and send you a standard confirmation of the change without mention any rate increase or any promise on the telephone conversation. When I called their customer service, my bill will be about $25 more and I can not change it back. I have to wait 30 days for their system to allow another change and some of the items are not changable. I said I didn't authorize the change in the 1st place! They said nothing they can do. That's how their system work. I can file a complaint if I want to. Direct TV is designing a process to defraud the consumer. I hope there's government agency can review their deceiving sales practice and provide some consumer protection.

Direct TV omitted crucial information while selling me their service!
• The guy I spoke with never told me that I was going to be charged $10/month in order to have access to the HD channels included in my package. Because he had said that HD channels were included, I never thought he would be intentionally omitting crucial information about having to pay an EXTRA $10/month for it. Who does that (except for shady companies)?
• The sales guy I talked to initially said in order to receive a $21/month rebate, all I had to do was go online and “setup an account with a valid email address before installation”. We did this immediately after hanging up the phone with them. After completing the “3 easy steps” which were not exactly easy, we thought we had successfully set up our account and the rebate would be applied to our first bill. The last page of this online process said "Account successfully created." There was nothing on that last web page that said we had to go back to where we started and click the same button we started with that says “VIEW my rebates” in order to get our rebates! What a joke.

The main reason why we switched from Comcast to DirectTV was to say a little extra money. Because of lying sales people and an impossible maze of loop holes, we are not saving any money AND we are stuck in a 2 year contract. Every bill I pay makes me feel sick because of the type of business people I'm sending it to.

I had soooo many incorrect answers by telephone reps since inception in March, I can't believe I actually went through with the installation. I was promised the world & got a few credits...All I am asking is to allow me to upgrade to HD DVR receiver without having to pay $200. I feel DTV is not loyal to its existing customer base and feel the customer service after the sale is tremendously lacking. Your reps, however very polite, cannot acheive a high level of customer service without making themselves sound foolish.. Please listen to some of the recordings.
Please reconsider your policy on equipment fees for upgrading mid contract. I can promise you a lost customer at the end of my contract.
Please don't misunderst and me, I LOVE Direct TV but feel this is an injustice to us, the loyal customer.
Thank You,
Ed ([email protected])

I have had direct tv for over 2 years! the worse tv service. Ordering movie's was the biggest hassel. You could not do it unless you called and waited on hold for however long. Tell the representive what movie you want after going through all that the movie would have already started. It's not when you want to watch it, they have a time for you. You cannot rewind or pause. I have ordered movies a few times after cancelling my service a year later they take out more money claiming they never billed me for all the movies i ordered. without even getting a notice i look on my bank statement and see the charges already taken out! You have so many ridiculous channels! I mean spanish, and channels you would never even watch. Some channels didn't even show up. How many times are you trying to watch tv and it goes in and out. The satellite was constantly searching for network. The representives that worked their are the worse. There so slow, very clueless. Did they get training or what? I am so happy to be done with direct tv. It's way to expensive ! they tell you get however many channels to find out about 3/4 of them are just a blow. I have been done with directv and cannot believe they are going to send me a check for .20 that is TWENTY CENTs then a week later take out big money for movies I clearly remember paying for. who keeps their statements! do not get direct tv! they will rape you for money! time! and tons of inconvience!!