We recently moved from Colorado back to WA. At the time it was due to job security and we had to move back to WA as I explained to their payment department. I told them to come and get all the equiptment as I would not be using it in WA because the svc for the house we rent is Comcast. They informed me that they would not pick up the equiptment since we were under a contract and that I would keep being charged for the monthly service until the end of contract irregardless of the circumstance. Now it is on my credit and I have sent in an explanation but they will not speak to me and I have a full box in my garage with all the equiptment. I am sadly dissappointed that their so called contract can ruin your credit when you have a change of financial security within your household. Take head anyone signing a contract in the current economy because it could cause your credit to take a dive because of the inflexability of this company.

My company moves me and as a result, I went from one account to another. Instead of transferring the service a new account was issued, therefore they charged me $197 for breaking the contract, even though I have been with them the entire time. I was never contacted and it went into collections and as a result my credit rating went from 715 to 623, as a result of thier neglect. Dispite the fact that I have proven that I have been with them in excess of the 2 year contract, they refuse to reverse the charges and I have found myself at a dead end. My only option is small claims court. walk away or continue to dispute through the Credit Agencies (Experian & Transunion). The time and energy I have spent on this is exausting! Bottom line...they are fat cats that know they can get away with this and so they do. My contract is up in November of this year and I will certainly end my contract with them. Whatever you do...DO NOT DO BUSINESS WITH
DIRECT TV!

This promo is BOGUS!!! TV add says includes nfl ticket-BUT cost $60 per month!!! NOT FREE!!!
If you buy NFL ticket-it is then FREE!!! only free for 60 per month??????

I have been a long time direct tv customer. I am mortified by the service received. On June 13th, I had a installer from direct tv come out and stated he would be able to set up a dish behind the garage. He closed out my order and over the next three weeks never came out even though he said he would. He requested $$ from me to get some equipment. After calling direct tv and verifying my account was ok (although closed, they told me it was open) I gave him $84.00.
I called direct TV, they said they would follow up. They set up another installation. The day of the installation no one arrived even though they had emailed me a confirmation. I called, they said it was cancelled in error. I will not see my $$ again. They are not very ethical about who they hire. I discourage anyone from becoming a customer. As a long time customer, I get this treatment, imagine how you will be treated.

Direct TV agreement was for a two yr contract at $39.99 per month, to include 156 channels, two recievers, and free installation. Also, agreed was a $100.00 rebate to the friend recomending them to me, as well as a $100.00 rebate to myself.
As I do not have a bank account, we used my mothers American Express account to process the agreement, of which there was a $35 dollar charge to initiate the service.
When I called to get the promised rebate, I was told that they would not let me get the rebate or take the information for a 30 day time period. I even thought this was irregular, and indeed tried to start the rebate again, one week later, again, they would not let me file for the rebate.
Now, they have charged my Mothers American Express account the amount of $35 dollars, and ALSO have sent me an additional bill for the amount of $61.48. I called them and asked if there perhaps was a billing mistake, and was told, "NO", as the rebate had not been started, and that I could do that over the internet. I told them this was not right, and that I had agreed to pay the monthly charge of $39.99, and that I would not pay the higher amount they now wanted. They said that after NOW filing for the rebate, that it would take about 8 weeks, and I would be billed again for another $61.48, until the rebate came into effect. Also, they also told me that the rebate would be over a 10 month time period of a reduction in cost of $10 per month.
I then told them this was NOT what I had signed up for and agreed to, and that they were not honoring the agreement, and that if this was how their service was to be, that I indeed wanted to cancel the service. They then told me that I would be charged $480.00 for early termination. With this I have not applied for the rebate, as for fearing if I do, that I will be further putting myself and my Mothers credit card in jeopardy. What should I do????