Let me share about my experience with Direct TV. I heard, from a few friends that recentrly switched to Direct TV, that Direct TV was cheaper than cable. (The same friends are as frustrated with Direct TV as I am) So I looked into it and gave Direct TV a call. The lady to whom I spoke to was very kind and pleasant. She went through all the packages. Towards the end of our conversation, I thought I had all the information I needed and as I was ready to hang up the lady starting to push about the service. It made me a bit concerned but at the moment I was convinced that Direct TV was the way to go. I asked the lady to repeat the service as I compared it to what I had with cable. I told her that I paid $58 for my digital cable with HD, DVR and all those neet things with Time Warner. She said that with Direct TV I would get over 200 HD channels, DVR and few extra things for $65.00 a month with a 2 year contract. I was, $7 bucks more for that much stuff... I am sold... then she offered a $75 gift card if I singed up today. I was like... I am in. So I said yes and the guy came within a few days to install the unit. He came and told me I could not get any signal due to the trees surrounding my home. I was disapointed but oh well. So I called in customer service and shared what the tech said in which they asked if they can send another tech for a second opinion and they will give me an additional $50 gift card. I thought it was a good deal and I accepted. The tech came, got the channels (So I thought) and I was a happy camper unitl my first month bill. $89.97! So I called customer service to fix the mistake and that is when my whole perseption of Direct TV got distorded. Lets start with the fact that what the lady told me about the monthly payment being $68 for 2 years is not true, it was only for 12 month and then it will go up to $89. Why couldnt they tell me that, why would they lie about such thing? Then I had to sign up for the discount which will reflect my following bill but for now I had to pay the $89. At the same time, the lady said that when I signed up that I was only promised a $50 gift card and a $25 gift card for the re attempt of installation. I was like, what the heck? These people lied to me about the amounts and now they say I am bound to a contract that I do not even have (At the time of the conversation) and if I wanted to cancel (This happended 2 days after I got the actual satelite service) I had to pay $480.

Do not fall into the lie. Time Warener Cable is way less expensive and is way better. Custoemr service is 100% a disasater with Direct TV. They do not hear the concerns like mine and told be I was not telling the truth. Now, I am going to pay about $500 more for Direct TV for a less quality and service product than the one I had with Time Warner. And when it came to the gift cards, I am still waiting... It is so sad.

It is sad that there is businesses out there that lure individuals with lies and deception and then claim you are being disnhonest and try to get you with their lies.

DO NOT BUY DIRECT TV>>>> IF YOU DO< YOU WILL GET DECEIVED!

I'm back to continue my quest to ruin DIRECTTV for doing bad bussiness and to let people know they are a scam. I wrote my complaint a year and a half ago to my experience. I still want to let the new comers who are considering using them to BEWARE!!! Trust all theses complaints you read here as true .They are scammers and dont ever give them a credit card number or to your bank information .Trust Me. [email protected] if you have any questions.
Doreen Acord

Donald Mitchellwas lied to by direct tv.About a free reciever and a free upgrade.he was called out because my hd reciever wasn't working and i have inc.This 2 weeks would be creited to my account it wasn't.. They told me it would be 2 weeks because they was behind on work orders.when the tech arrived he told us we was in the distrect for a free upgrade, for which they charged us.I ask them how much another reciever cost i couldn't afford one right now but wanted to know the cost so JODY the tech number 5233 called direct and they told him to let us have it for free.Well $100.00 was on my bill along with $300.00 worth of movies they said i bought and i had them to put a block on all my tv's so the childern couldn't buy movies themselves.Now they turned my tv off because of this.They said they would give me a convinence fee of $50.00 and take $60.00 a month off my bill and charge me $39.99 for the reciever and take the charged movies off .Then called and said the was charging my account over $900.00 then turned the tv off.They shouldn't be able to rip people off like this and lie, each manger and rep has something different excuse and apoligies and will note the account the never do its all lies.How can i get help with this i have plenty wittinesses on this fraudulant lies this breaks our binding contract.Donald contact me at [email protected] asap. thank you

Direct TV and Direct Path need to be shut down!

You will never resolve a problem in under 30 minutes. They never accept responsibility for non-service and will not refund your account to do problems even if they are a 'direct' result of their fault.

Unless they completely retool their business model, I see them going out of business in a few years or being shut down by the FCC.

Direct TV charged me a cancellation fee of $200.00 for early termination of 1 receiver! I have been a customer for 4 years and added an additional receiver in Oct of 2008. They said that I was committed for 18 months to an agreement for 1 receiver!! because I canceled 10 months too soon! They have nothing that I signed agreeing to this and don't care that I am a senior citizen on a fixed income.