SEVERAL MONTHS AGO I POSTED A COMPLAINT ABOUT DISCOUNT MUGS.COM
I HAD PURCHASED SEVERAL ALUMINUM WATER BOTTLES WITH NO DESIGN, JUST PLAIN. I MEANT TO BUY STAINLESS STEEL. I WANTED TO JUST TRADE IN THE ALUMINUM ONES FOR SOME STAINLESS STEEL ONES AND PAY WHATEVER THE DIFFERENCE MIGHT BE.
I CALLED CUSTOMER SERVICE AND WAS TOLD THAT THEY DON'T DO REFUNDS OR TRADE INS.
SINCE THAT TIME-ALTHOUGH IT TOOK SEVERAL MONTHS, I DID RECEIVE A CALL AND EMAILS FROM THE MANAGER. HIS NAME IS AMIN. HE WAS VERY NICE, APOLOGIZED, AND SENT ME A CASE FULL OF STAINLESS STEEL WATER BOTTLES-AND I KEPT THE ALUMINUM ONES I HAD PURCHASED BEFORE.
AMIN MORE THAN MADE UP FOR THE MISTAKE THAT WAS MADE BY A CUSTOMER SERVICE AGENT IN NOT LETTING ME RETURN BOTTLES EARLIER.
AMIN ALSO DID A FOLLOW UP CALL TO MAKE SURE I WAS HAPPY WITH THE NEW BOTTLES.
I THANK AMIN AND HOPE THAT HE IS ABLE TO TURN THAT COMPANY AROUND, SO THAT THEY CAN HAVE SATISFIED CUSTOMERS INSTEAD OF SOME UNHAPPY ONES.