SEVERAL MONTHS AGO I POSTED A COMPLAINT ABOUT DISCOUNT MUGS.COM I HAD PURCHASED SEVERAL ALUMINUM WATER BOTTLES WITH NO DESIGN, JUST PLAIN. I MEANT TO BUY STAINLESS STEEL. I WANTED TO JUST TRADE IN THE ALUMINUM ONES FOR SOME STAINLESS STEEL ONES AND PAY WHATEVER THE DIFFERENCE MIGHT BE. I CALLED CUSTOMER SERVICE AND WAS TOLD THAT THEY DON'T DO REFUNDS OR TRADE INS. SINCE THAT TIME-ALTHOUGH IT TOOK SEVERAL MONTHS, I DID RECEIVE A CALL AND EMAILS FROM THE MANAGER. HIS NAME IS AMIN. HE WAS VERY NICE, APOLOGIZED, AND SENT ME A CASE... read full review »