I have had nothing but trouble with them. They initially signed me up with a free DVR offer. They sent me an incompetent tech to install the service. He did nothing but complain about working and informed me he needed to go meet his girlfriend for a concert. He did not set the service up correctly and left two receivers unconnected and sitting on the floor. I had to finish setting it up myself. I called to request my free DVR because he did not leave one and they said it would cost $200. So much for the free offer. The cancellation fee was so steep that I just kept the service. I had terrible service to 16 months and then the system went down. Spent an hour on the phone with several techs who couldn't fix it and said I needed service call. I paid someone to be at my house for the scheduled 12-5 service appointment. No one came or called during those hours. The tech called me at 7 pm and asked if he should still come by. I expressed my displeasure. He said I could call their dispatch and they would send someone at my specified time. I asked for 1 pm and they scheduled the appointment. I had my person there again but no tech showed up. At 445 i received a call saying he would be another few hours. I am disgusted and called to cancel my service. It will now cost me $140 plus $15 per receiver just to rid myself of this horrible experience. Beware of doing any business with them.

1. My supervisor:
a. raised his voice at me
b. explained very rudely that my shaking my head 'yes' all the time is inappropriate communication.
Ex. I have Tourette syndome, which means that I am constantly shaking my head 'yes', rolling my eyes, blinking, clearing my throat, twiddling my fingers, shrugging my shoulder(s) and flexing muscles in my neck. ALL the time! This is the guy who interviewed me for the job, whom was informed of this condition.
c. It is now eleven days after my check should have arrived and there is still no paycheck available for me.
d. I filed a complaint against my manager for his misconduct and the last phone call I got about this issue was from a woman with questions and her questions very much seemed to be centered around the idea that I was being too sensitive about this issue. I joke with my friends about Tourette's all the time. I informed her that my manager's comments were not humorous, but instead were very insulting.
e. Apparently, I'm fired.

Other issues:
a. Training was a complete JOKE. I was put out on my own way under-trained.
b. Nothing was done about this when I made several comments regarding not being well-trained and under-educated for the job.
c. I was written up for poor performance even after explaining that I needed more training. I guess that means it's my fault.
d. Constantly being 'ridden' about the length of time for job completion.

I tried Dish Network for 5 days, and was thoroughly disappointed. My wife and daughter absolutely hated it, and the DVR did not compare to TIVO. So I called to cancel, and was told I would have to pay the full cancellation fee of $420.00. I had already paid all of the installation fees and had recieved a bill in the mail for the first month for $65.00. They did NOT tell me up front that TIVO Premier would NOT work with their system. (It requires a CableCard, which I called to try and get one, but they didn't even know what that was) I tried their DVR, but didn't like it. So anyway, the bottom line is; I wanted to try their product, I was NOT satisfied, I cancelled, but they still charged me the FULL cancellation fee, (after only 5 days) and a FULL 1st months charge. I know I would not win anything back in a court of law, but I CAN at least warn other prospective buyers about this company; They WILL lie to you, and they WILL charge you EVERY PENNY they can if you're not happy with their "Superior" products... BUYER BEWARE!!!

emailed dish network ecare on there website to let them know that we would be making a payment on 06/22/11. Get home from work on 06/21/11 dish disconnected. I called them they refused to turn it back on admitting that they did receive my email. They said they do not give customers credit for no service from none payment, the supervisor jessica operator qhg was rude and stated that she did not have a supervisor, she must be the ceo of dish, very poor customer service! they could care less about there customers!

We had Dish Network services for well over 4 years. Our contract had expired and we decided to switch to DirecTV since their prices were better. Over 3 months ago, the DirecTV dish was installed and we called that same day to cancel service with Dish Network. The Dish Network representative said we would have to send the equipment back and confirmed that there would be no charges for shipping. They said they would send us the prepaid shipping labels and boxes and we could use them. We offered to return the equipment to the local office that installed it, but they said, no, we can't do that. They said we have to ship them, but the labels would be prepaid and it would not cost us anything unless we did NOT return the equipment. They said if we did not return it, we would be charged for the equipment. We received the boxes with the prepaid shipping labels inside them and followed all the written instructions included and promptly returned the equipment. We received a refund from Dish Network for about $83 because we had paid in advance and had a credit on our account. Now, we are receiving collection letters for $31.80 which they claim is overdue on our account. I called the collection agency and tried to explain it was an error. They would not allow me to say more than 2 words at a time without interrupting me. I then did the same thing to them - boy they didn't like that much at all! They told me collection efforts would continue and I was to call Dish Network if I had any issues with the fraudulent charges. I called Dish Network and they said it's in my contract that I have to pay to return the equipment. I said I had received prepaid labels and they agreed that they had sent them to me, but said after I use them, my account is charged for the shipping costs. I explained that I confirmed with UPS that there is no charge if I use the prepaid shipping labels, as long as I don't take the equipment to UPS and give it to the driver instead. We followed every step to a "T". My husband flagged down the driver so we would not incur the charges. Now Dish Network says it's in our contract. We no longer had a contract with Dish Network, as it had already expired. Dish Network added charges to our account after it was closed AND we had been issued a refund for OVERPAYMENT. If shipping labels are "prepaid" and we are required to use them and if we don't use them, we will be charged the full price for the equipment we didn't return, and if we can't return the equipment locally, what choice do we have? Doesn't "prepaid" mean "paid in advance"? That's what it used to mean. I am not paying this bill and am filing formal complaints with every agency I can think of until the fraudulent charges are removed from my account. The Dish Network return policy I have does not say anything at all about being charged after using "prepaid" shipping labels. It only says Dish Network "may, at its discretion" charge me for shipping. When they sent me the prepaid labels, they lost any discretion they may have been entitled to - at least in my opinion. I am not the only person with this same complaint issue when dealing with Dish Network. Their policy apparently is to tell us one thing so we send back the equipment and then they just add charges to a closed account. They have no authorization to re-open my account and no right to add charges AFTER they've issued a refund for "OVERPAYMENT". HEED MY ADVICE: DO NOT EVER USE DISH NETWORK! (I intend to file many more formal complaints. This type of bad business practice needs to be stopped. Consumers have rights and I intend to exercise my rights.)