I have suddenly started getting a raft of calls from agents working for dish network at all sorts of odd times (the last call was from a Dallas area code number, listed above); they somehow figured I was of Indian origin and got folks who could speak Indian languages/ know the culture to call in a very targeted fashion! Not sure how they got hold of my home phone number as it is on donotcall.gov and I am NOT a current customer of Dish Network! I am planning to call their CEO at about midnight to repay the favor! Seriously, can you please publicise this and hep stop the calls?!

DIsh Networks customer service and Technical support departments are pitiful. I have been a loyal customer for years . I switched to a new HD DVR with them and have had nothing but trouble . I am on the "FOURTH "DVR ( same type and same model ) and they are shocked everytime I call to state that it is having the same problems. After begging for them to do something to help me out - nope - nothing !! So I did what anyone would do SWITCHED SATELLITE COMPANIES ! Evidently, they no longer needed my business or my money.

WORST CUSTOMER SERVICE I HAVE EVER SEEN! BEEN A DISH NETWORK CUSTOMER SINCE 1995 NEVER THOUGHT AFTER 15 YEARS THIS IS HOW THEY WOULD TREAT SOMEONE! I HAVE AUTO PAY SET UP THEY ADDED SERVICE TO MY ACCOUNT WITHOUT MY AUTHORIZATION $20 A MONTH FEE FOR HD ON TOP OF THE $10 A MONTH I ALREADY PAY FOR HD I HAVE BEEN CHARGED THIS FOR THE LAST 48 MONTHS THATS $960 THEY SCAMMED ME OUT OF FOR A SERVICE I NEVER RECIEVED AND WAS ALREADY PAYING FOR CALLED CUSTOMER SERVICE I GOT THE RUN AROUND YELLED AT HUNG UP ON AND RIDDUCLED. THEY STATED THAT THEY CAN ADD ANY SERVICE AT ANY TIME AND I AM LIABLE FOR IT BECUASE I SHOULD READ MY BILL... LONG STORY SHORT THEY CREDITED ME $5... LMAO REALLY REALLY KEEP YOUR $5 AND FUCK OFF... NEVER EVER GET DISH PLEASE I WARN YOU DONT MAKE THE SAME MISTAKE I MADE WORST CUSTOMER SERVICE... 15 YRS OF LOYALTY AND NEVER MISSED A PAYMENT AND THIS IS HOW THEY SHOW THERE APPRECATION... VERIZON HAS CABLE INTERNET AND PHONE FOR 99.99 WHICH IS HALF OF WHAT THEY HAVE BEEN CHARGING ME FOR JUST TV FUCK DISH NETWORK AND THERE SCAMS I HOPE THEY RUN OUT OF BUISNESS JUST LOST A LOYAL CUSTOMER FOR LIFE AND I WILL DEDICATE MY LIFE TO TELL PPL HOW MUCH THEY SUCK AND SCAM U

I am married and my wife and I decided to use Dish Network as our satellite TV provider in June of 2010. This decision was due to the advertisement of FREE HD and HBO/Showtime. I, the husband, called Dish and set the whole thing up.

I have called several times into the service department on various small issues from June 2010 until today Sept 15, 2010 and have never had a problem changing things, getting information, and generally handling the issues that have popped up. Today I called and tried to cancel the HBO and Showtime as the free preview had ended. I was told that I could not get information about the account and was not an authorized user on the account and therefore could not terminate the programming. Apparently the only name on the account was my wife's.

I explained that I was the one who set the service up, that I was the one that had always called in on every other issue and that I was the one who now would like to stop being charged for services. I was told to talk with the supervisor JOSH, he did not give his id number. His first reaction to my explanation was to say that he would not work with me because I was not being business like telling them that they made a mistake. After asking for some explanation into the account setup and not being able to cancel the now charged service, but being able to add services in prior phone conversations was for him to hang up!

Deplorable customer service. Deplorable!

The first customer service person's id number is Z6L. Like I said "Josh" did not give his number.

The absolute worst customer service experience I have ever had. It seems like they know you just signed a 2-year agreement and you are totally stuck with them, so screw you!

As a former employee of this godforsaken company, let me tell you for certain that they don't give a damn about either their customers or their employees. Permit me to elaborate:

1) Employees were told during the interviews that the company would work with their schedule. Soon as we're hired on, we're told "You work around Dish Network, not the other way around." Several employees turned in their gear because of that...we didn't want to spend the rest of our lives working for some miserable piece of shit company who thought that they were the center of the universe!

2) Agents are basically told that we have no power. That if we give more than a $5 adjustment, we're going to get lit up like a Christmas tree. We basically have to do a giant circle jerk just to get the right adjustments in!

3) We're not even allowed to set up for a technician to come out! That ability was removed from us...we now have to go through other channels- so much for cutting out the middleman.

4) They expect us to rearrange our lives for the company. For instance, anytime there's a fight/UFC event, they expect us to give up our Saturday nights. I know I for one jumped up my supervisor's ass about it, then I had to hear about it in stereo. Guess what? My days off are worth their weight in gold. I'm not going to give it up for these crack piping, asswiping, motherless lowlifes.

5) Who in their right mind expects their employees to work a regular schedule on Christmas fucking Day?!! I've been in the workforce since 2003, and never once until this past Christmas Day did I have to work that particular day. Not only was my Christmas ruined, but I didn't get to spend some much deserved time with my family. If we called in, we would be automatically fired...even if our records and our numbers were flawless. We lost 15 people in my shift alone...and they have the nerve to say they're a family company?!

6) They also force their employees into nasty shifts without any sort of option...let me be clear. I worked the day shift for them, and then without any warning, I got thrown to nights. Not evenings...graveyard, as in 1:00am to 12:00pm. No chance to acclimate myself, no chance to try for another shift, just thrown onto graveyards. I get 5 times the workload and only 1 dollar upped in pay. Now correct me if I'm wrong, if I'm doing the work of several departments then the pay should be adjusted accordingly. Never mind that my supervisor said I had the pick of the litter for what shift I got thrown to...never mind that I was told "Graveyard is optional, never mandatory."

7) Their response to 99.99% of employee complaints? "Call centers aren't for everyone. If you don't like it, there's the door." No chance to rectify, no chance to elaborate or explain.

Let me make something perfectly clear folks: Before I worked for this band of thieves and liars, I was at an acceptable weight (220, a little pudgy but not to where I'd be considered a super heavyweight), I seldom drank, I never smoked and I wasn't on any prescriptions for depression...nor did I have suicidal thoughts.

After 1 year...
My weight ballooned to 300...
I nearly killed myself three times...
I ended up being put on two antidepressants (Paxil and Trazadone)...
I smoked 2 packs a day...
Every Friday I would drink myself into a stupor...beer, wine, liquor, whatever it took to dull the pain...

Basically, I became a wreck. And rather than Dish trying to offer compassion and support? All I get is told "You need to see a doctor if you want to keep your job." When I took a second round of leave due to depression issues, despite the fact that I had a note from my doctor, I was told the leave was never approved...so I racked up absences, they claimed a bullshit issue and kicked me to the curb.

Where am I going with this? Simple...

Dish Network doesn't give a damn about anybody but themselves. Trying to get them to understand this is a living, breathing nightmare.

Dish Network will fuck their old customers...not giving them any incentive to stay and trying to charge them out the nose if they leave.

Dish Network will fuck their new customers...they have no problem lying to them.

Dish Network will fuck their employees...period. Because all we are is numbers on a grid to them. They get their 30 pieces of silver, their blood money, and we in turn get crucified.

Guess what Dish? This time, we fight back.

"If you do nothing to dissuade the wicked from their path, they will die for their guilt...but the blood will be on your hands. If you attempt to dissuade the wicked from their path, and they refuse to change, they will die for their guilt but you will be saved." Paraphrasing from Ezekiel 3:18-19.


The Iron Maverick