I recently ordered Dish network. The installer came to my home and was very professional and courteous, this was the only pleasant experience I have had so far! I paid $172.15 for my service and was told that would cover TWO receivers and my first months payment. When the installer left I only had one receiver and my kids were stuck fighting over the channels they wanted to watch. When I called to find out why I only had one receiver after paying for two I was then told The one hundred dollars I paid was for activatiion whach was suppose to be free. They then told me a new receiver would be anywhere from $75 to $195 after I already paid for it(according to them I hadnt the charge was for something else I wasnt informed of). I then asked about cancelling my service and getting a refund which I was told was non refundable, and there would be a cancellation fee. Dish network does not keep there word and will tell you anything to get you to sign their contract, once you do, you are stuck. Dish network should be held accountable for false advertising and be responsible for keeping their word to their customers. All I was trying to do was save money for my family(of five) and ended up getting screwed. Thank you Dish Network for all the hassle!!!

I cancelled my DISH network . They told me they were sending boxes to return the receivers, remotes, and part of the actual sattellite. I couldn't get the satellite apart. The rest of the equipment didn't get sent back by the time they thought it should, so they debited my account by 599.80 with no notification. This has cost me $200. in check charges. I would suggest not using this company since they really rip you off royally.

I WOKE UP THIS MORNING TO NO SERVICE, WHEN I CALLED ABOUT SERVICE I HAD TO PAY IN ADVANCE OVER THE PHONE FOR SERVICE FOR FEBRUARY WHEN TODAY IS ONLY THE SECOND DAY OF FEBRUARY. I ONLY OWED THE CURRENT MONTH AND I FEEL THIS IS UNFAIR PRACTICES. I WILL BE CALL THE FCC TODAY.

I was a customer of Dish Network for almost 10 years. In August of 2009, I moved discontinuing my services with them. A week later, Dish Network sent me two boxes in which I was to return two receivers. I returned both receivers on 8/25/2009. Today, January 29, 2010, nearly 6 months later, I receive a letter in the mail from Dish Network indicating that my debit card would be charged $200 for an unreturned receiver. Obviously, I was upset and quite confused, so I called Dish Network. I cannot begin to tell you the rude and unprofessionalism portrayed by Dish Network with what was clearly a mistake on their end. I spoke to Mandy (U6T) and Darlene (6PR) with their manager Terry giving information to them intermediately.


When an account is closed with Dish Network, boxes are sent almost immediately for receivers to be returned, and I did just that – returned my receivers. Once again, I returned these receivers in August of 2009. If receivers are not returned within 30 days, the customer is billed for all unreturned receivers. My question to Dish Network was if my account was closed in August, AND if customers are billed 30 days later on unreturned receivers, why am I just now, in January of 2010 getting this bill? In response, Darlene and Mandy agreed that something went wrong within the system. I said “Exactly! Please remove this charge"! They refused to remove the charge unless I supplied them with a tracking number for the unreturned receiver. I said, “What if I can’t find the paperwork anymore? What if there was a fire? Then what do I do”? I was told that I could call the UPS main number and get that information. This information was completely false. When I called UPS, I was told that they could not supply me with that information. Fortunately, I was able to find the receipt with the tracking numbers I received from the UPS store from day I returned the packages. It took me hours of digging through paperwork, but I found it - thank goodness. My entire day was ruined because of this, but I had to find that receipt – it was my only recourse. When I called Dish Network with the tracking number, I was told my account would be credited on my next statement. I said “I haven’t received a statement from you folks in 6 months – my account has been closed. I don’t even live at that same address”!! At that point, I asked for some type of confirmation as proof my credit card would not be billed. Unfortunately, I was not provided any kind of confirmation – basically it was just their word. Scary!! I can only hope that Dish Network does not bill my credit.


In my opinion, this is a scam being run by Dish Network. Times are hard and these companies are looking for any way to make extra money. Many people do not keep receipts from packages sent six months prior. One would think the issue is over and perhaps discard the receipt, and that’s exactly what Dish Network seems to be banking on. My advice is when dealing with Dish Network receiver return system, KEEP YOUR TRACKING NUMBER DOCUMENTATION! This way when they hit you with a $200 bill for a receiver that you returned six months prior, you have some type of recourse. If you lose that receipt – you have nothing! No recourse at all. I hope this saves one person from the horrific experience I’ve been through with Dish Network.


P. Mackey

Well I had dish Network for two years and well, every time I would call them for ANY problem I was having at that time they would ALWAYS make verify who I was for example: Name, Address, Phone number and last but not least the last 4 digits of my ss#. Keep in mind I NEVER had a problem. Just 3 weeks ago I needed to order a remote, the gentlemen told me to verify who I was, i did so. Then he went ahead and ordered me a remote (for free) he said that I had the equipment insurance and I did not have to worry about paying out of pocket. WELL was he wrong. A week later my dog chewed up my #1 remonte, so again I called dish net. I explained to the lady what had happened and wished to get another remote. She replied by saying I had to pay $27.40. I refused and told her no, she then told me ok $10.20. I refused again telling her that I had just gotten a remote for free. She transferred me to another gentlemen. He then told me to verify my last 4 digits of my ss#. I told him. He then said that he was disconneting my services for fraud. I WAS LIKE DO WHAT? HOW? WHY? all he could say was that the last 4 digits of the ss# that I gave him was the wrong number. But MY NAME, AND ADDRESS WHERE THE SAME. I then told him I was going to call back to get a second opinion because I thought this guy was out of his mind. I called back, I was put on hold 5 times until I got to this RUDE guy saying that I had commited a fraud and that I was banned from Dish Network. Hummm now why would a AMERICAN CITIZEN give a wrong ss# number? I do not know. Also WHY WOULD DISH NETWORK all of a sudden say YOUR SS# does not match? I don't know that eiether. BUT what I DO know is that after writting this complaint here. I will be contacting the North Carolina State General Attorney. Yep yep. So if you are looking for a satellite company, PLEASE read up on the complaints people have online

Thank You