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rfritschka
April 23, 2011
Decptive Practices
I recently contacted DishNetwork to upgrade my satellite service. They advertised an upgrade to receive Sling adapter allowing their TV Everywhere service. I was told that I needed to replace my purchased receiver with one of their HD receivers in order to do the upgrade. They stated that once the swap out was done, I needed to call them back to get the Sling adapter. After the swap out, I called DishNetwork back to get the Sling adapter installed. They told me that they can longer do the Sling adapter for me because I already upgraded my receivers. I told them that I was told by DishNetwork that I was intructed to this by them in order to get the Sling. After speaking to several agents, they refuse to alow me to use my original equipment that I purchased, and am now stuck leasing a receiver that I didn't want. In addition, they installed a new satellite dish on my roof by drilling holes into my roof and through the shingles. I believe DishNetwork lied to me about upgrading my services allowing them to receive more payments for leasing equipment instead of using my own purchased receiver. I am now in the process of sending complaints to the BBB, FCC, FTC, and my local TV station that investigates consumer complaints. Acct #8272150500204562.
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leaapril
April 22, 2011
misrepresentation
I just recently located and when I called electric company to have my services changed to my new home, they asked if I needed help locating services for other utilities, such as phone, cable, internet and said I would get a 'deal' because of going through them, I agreed to speak with a customer service rep from DISH NETWORK, they called and I spoke with them, I agreed to give my debit card info and gave permission for them to take my monthly payment from my account, I told the rep, when will the money be taken as I do not have funds available until the 1st of every month, she assured me that the funds would be taken from my account on the 1st or 2nd of the month, I asked numerous times throughout our conversation when the first bill would be due, she said May 1, 2011, and I said fine, I will have funds available on that date, they came hooked service up on 4-9-11, well five days ago I received a bill that said they were taking funds from my account on or around 4-24-11, I called spoke to a rep, who told me to hold on while she spoke to someone, she got back on the phone and said the funds were being taken and nothing could be done, I asked her what the name of her supervisor was she spoke with about this and she said, 'I didnt speak with anyone', now she told me she was going to speak to someone, I took her name, hung up and called back the next day and was told nothing could be done to stop this, I told the rep that I am on disability income and if my account gets overdrawn I will have to pay overdraft fees and will not have enough money to survive on, I told her I was standing in the rain because my phone does not get good service from inside the new apartment I moved too and I would like to speak to a supervisor, she put me on hold, three times for a total of 31 minutes and said she still could not find a supervisor, at this point I was very frustrated and I hung the phone up, I explained to her I pay for minutes on my phone at the beginning of the call, this is ridiculous, I do not know who to speak with or what to do, can someone please help me or give me some advice as to what I can do. WHEN I CALLED TO HAVE SERVICE INSTALLED, THE REP I SPOKE TO REITERATED TO ME 3 OR MORE TIMES THAT THE FUNDS WOULD BE TAKEN ON OR AROUND THE FIRST, AND I SAY THIS BECAUSE I KNEW THERE WOULD BE NO FUNDS IN MY ACCOUNT TILL THIS TIME AND I WANTED TO MAKE CERTAIN, I AM SO DISAPPOINTED IN THIS COMPANY, I AM MAD, WORRIED AND STRESSED OUT, THE 24 IS APPROACHING AND I HAVE NO MONEY IN MY ACCOUNT, I AM GOING TO BE HIT WITH OVERDRAFT FEES AND EVEN AT THE LEAST IT WILL PROBABLY BE $90 IN OVERDRAFT FEES, CAN SOMEONE PLEASE OFFER ME ADVICE, THANKYOU
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