A dish net work tech. came to my elderly mother door and convenced her to sign up for dish TV.She Finally agreed. the tech. installed dish network equipment and he was gone. every thing was fine until my mother could no longer afford here 29.00 package. So she decided to cancel her subscription (ONE DAY EARLY). Nothing was said at the time of cancelation about a early termination charge. a few months past and she recieved a notice that she was being sent to collections for 800.00 .She was unaware of the fee because the tech. signed her name on the contract. It went to collections and after many months of arguing with the collection agency my mother (w/o my knowledge) agreed to pay 800.00. She paid several years and fianlly got it paid off.Jump to 4/5/2011 I was checking here credit report and thine line is still on the report.only now they are stating thaht she is in default to the tune of 1069.00. What can I do???? has anyone had the same expirence??? Can someone help me????

After completing a two year contract with the company and still choosing to stay with them for an additional 10 months and 19 days i called and tried to see what they would offer as a price incentive to stay with their company. They offered to take an additional $5.00 off of our monthly bill for the next 6 months. We were paying over $76.00 a month for the smallest package they had available and after explaining this to them they then offered to take off the $5.00 for the next 12 months. Not surprisingly I was unpleased with their offer so we switched to a different company with more channels and perks for less money. Now of course i understand that this is a promotional incentive and only good for a year however i have more faith in our current company trying to keep our service by working with us to keep our current package at a reasonable rate. After canceling with dish and the csr assuring us that the fees in order to send the equipment back to them would be waived we got the boxes and were shocked to find out it was going to cost us $15.00 per box to ship their equipment back to them. So I call and the csr says to let her check and make sure that they noted the account that the fees were going to be waived, and guess what unfortunately it was not and according to her supervisor and several other csr's they do not waive those fees. So riddle me this batman, if they do not ever waive those fees then why were we told they would and why would the first csr check to make sure the account had been noted correctly stating that the fees were being waived if they never do that. Seems to me if they never do that then there would have been no reason for it to be noted in the account?????? correct. At any rate much happier with our new company and plan to stray as far away from dish network as possible in the future. Customer service seems to be a greatly forgotten thing of the past in this wonderful new age, a terrible shame.

My dish network account is authorized to automatically withdraw $55.67 service fee monthly from my bank account. Early this month my computer repairman commented there was no HD reception on local channels as called for in my contract. On calling dish I was told a service fee of $95 would be charged for a technician to check it. When I responded I had never received HD on locals as contracted for the agent agreed there would be no charge. After the tech came he said in order to get HD on locals a dish would have to be placed on the mid front of the roof facing the street. I did not choose that unsightly placement and our homeowners' regs don't allow such. Checking online for pending charges, I found a charge of $155.67 was scheduled. I immediately contacted dish asking they cancel the pending charge. Instead, $155.67 was withdrawn.
I've called for correction almost daily since and repeatedly was told the matter had been settled.
Today, after speaking to 4 agents without satisfaction I was refused access to a manager. Dish has $100 of my money and is refusing to either return it or cancel my contract without further "charges".

1. Fee increases
When I signed up with Dish Network, I was told the first 12 months for 120 channels is $24.99. Four months into the contract, they increased the price to $31.99. The reason: their cost increased. I called them they asked to read the contract: it said the price subject to change. But when I talked them on the phone they told me the price is $24.99 that is good for 12 months. This is a company they are extremely greedy. I think the best person can be represent them is Bernard Madoff.
2. Signal loss
Some channels are consistently "complete loss" or "partial loss", I called their technical support hotline. Their staffs were not well trained. After more than 6 months, their technicians came and found out the receiving dish was not installed properly and was not aligned with the satellite! No wonder I consistently had so many channels not available. I spent hundreds of hours trouble shooting. For Dish Network, in order to have their technician to check whether their installation is correct or their equipment is working properly, they asked me to pay the technician visit. How ridiculous!
Even their technicians found their dish pointed to wrong direction, I paid fees and increased fees without getting the services I paid, they did not even say a sorry to me. During the trouble shooting, one of their representative said since I had bad service, she would waive one month fee for me. But when my bank account was still charged, I called them, they said nobody said that!

If you don't want headache, if you don't want to spend hundred hours for trouble shooting, if you don't want your friends waiting for you to change the channel found out "signal loss", if you don't want to see your bill increase but you have no right to cancel, if you don't want to have nightmare, STAY AWAY from DISH NETWORK.

Even after their technicians re-installed the dish, the signal is very bad. Every time, if I change a channel, it will take about 10 second to have the new channel show up. They told me it’s “normal”. This is a company they really don’t care how you feel, they care about how to get more money from you as Bernard Madoff.
Dish Network = Bernard Madoff

OMG the worst experience of my entire Life! what the hell was I thinking when I got myself involved with this crew????
need I say more...if you are considering reconsider and call somebody else!