I PREVIOUSLY HELD AN ACCOUNT WITH SPRINT. I WANTED TO CLEAR MY DEBT AND HAD BEEN INFORMED MY ACCOUNT HAD BEEN TURNED OVER TO A COLLECTION AGENCY I WILLING CALLED THE COMPANY IN EFFORTS TO SETTLE AT THAT TIME I WAS EMPLOYED. I SET UP FOR 3 DATES TO PAY MY SETTLEMENT. APP. 2 AND A HALF WEEKS LATER I WASN'T ABLE TO MEET THESE AGREEMENTS SO I CALLED TO CHANGE MY SETTLEMENT. A MS. CATHERINE HOUSTON HARRASSINGLY QUESTIONED MY REASON FOR NOT HAVING MONEY TO PAY WHEN I DIDNT WANT TO SURE MY PERSONAL INFORMATION SHE THEN PROCEEDED BY HANGING THE TELEPHONE UP AND WHEN I CALLED BACK 3 TIMES SHE SENT ME TO VOICE MAIL IN WHICH I STATED I WANTED TO COMPLAIN I THEN CALLED A WAS DIRECTED TO A MR. EDWARD WRIGHT WHOM I LEFT A VOICEMAIL EXPLAINING CATHERINES UNPROFESSIONALISM . I RECIEVED A RETURNING PHONE CALL 3 HOURS LATER IN WHICH HE WAS NASTY. HE ASKED WHO WAS PAYING MY CURRENT PHONE BILL AND STATED " SOMEONE OR YOU YOURSELF IS OBVIOUSLY PAYING THE PHONE YOUR ON" I TOLD HIM I WASN'T IN CHARGE OF THIS PHONE BILL AND HE BECOME IRATE YELLING THAT A LAWYER WOULD BE IN CONTACT WITH ME AND HUNG UP WITH OUT ALLOWING ME TO RESPOND!!