We signed a contract for replacement windows. After everything was signed, the call to the home office said we needed to add $1440 for some mysterious "caps". Come to find out these caps are just metal tacked on top of your existing outside trimwork. Our job was quoted out for a 2 day installation. It took two weeks. Work crew was constantly being pulled away from my installation for other customers who were more vocal in their request for completion. When I called to complain, the GM, John, threaten to put my house under a lein. He said that the slow work and the lack of communication was just unfortunate and that my time spent waiting on them (10 days of no-show) was unimportant.

I highly advise getting every little detail written down and signed off on, since obviously they want to pressure you into everything when it goes their way.

Customer service is severley lacking.