We signed a contract for replacement windows. After everything was signed, the call to the home office said we needed to add $1440 for some mysterious "caps". Come to find out these caps are just metal tacked on top of your existing outside trimwork. Our job was quoted out for a 2 day installation. It took two weeks. Work crew was constantly being pulled away from my installation for other customers who were more vocal in their request for completion. When I called to complain, the GM, John, threaten to put my house under a lein. He... read full review »