I had Mirco Trend on my Last Laptop which died. I bought a Mac and Don't need the antivirus package. I was charged a renewal fee of $ 62.95 I was unaware that they would charge my card with out prior authorization. I would like the cost to be reimbursed.

Kept receiving notices of Trend expiring- upon my first renewal attempt the site went down before completion and I assumed the transaction was invalid, as I continued receiving notices of expiration. Second attempt went through (I assumed), and I ordered through the site and ordered (I thought) service for approx. $39.00. I received my charge card and was billed $76.42. Your company has no direct customer service, which I find disturbing, and after checking the protectiion coverage, figured I had rec'd the PREMIUM coverage, and so paid the bill. Today I rec'd a billing on another charge card for the original order of $35.19, ref#2443099B1BM57BF93 & 24443099B1BM578SLG. I have contacted the card issuer and have filed a complaint on your company. I expect you to check my account and IMMEDIATELY issue a credit for the $35.19 billing. Your customer service is appalling.