Every time I go to this particular Dunkin Donuts they are allways out of donuts and the ones they do actually have are always stale. I always order a mocha iced coffee and no matter who makes it, it is always made horribly and always different. The staff are not friendly at all either. Very dissapointed. This is the one in Ocala right by the interstate, you would think they would be really good considering the location.

I called corporate because there was no number for the Daleville Dunkin Donuts, this seemed to greatly displease the owner of this particular branch. I called because simply, I've had problems before and this time they were out of a popular syrup for a drink, rude and never received a receipt with purchase for this occasion. After speaking to corporate, the owner was to contact me. I wish I never answered my phone. He proceeded to say I was the problem, that I was anal about how my drink was to be made, I fussed over the stupid things like whipped creme and lids, wouldn't let me finish a thought and continued to call me ignorant if I even tried to correct something he assumed. The greatest was, he first said 'receipts are to be given with every purchase' then to say 'we don't give them with every drive thru purchase because people just throw them out which is what you probably did with yours'. Went on to say that I can go back to the store tomorrow between the hours of 11am-2pm for a free drink on him, if I can't make it, oh well.
Oh, he also told me that 'If you have so many problems with my store, just take your business to McDonald's because I don't need your 'business'. ' I'm going to go out of my way now to stay away from the chains he operates/owns.

I went through the drive through and ordered a medium hot coco with whipped cream and a medium iced caramel latte with whole milk and extra caramel. when i got to the window i payed the lady and she handed me the hot coco 1st... it was a small so i said this is a small and i payed for a medium, she said no that i was wrong and wouldnt give me the correct size. then she handed me my latte and it was made witth skim milk, i get a latte everyday and i no how it is suppost to taste. i told her it was wrong and to please remake it correctly. she again told me i was wrong and at this point i was getting mad. i said to remake it cuz i didnt like it and she said ill just give u your money back and u can leave. i said no, i just want my latte please... she told me to pull in a parking spot and she would bring it out, i said no please just remake it, she then handed me the same latte but added more caramel... i said i saw u just add caramel, she kept arguing with me rather than just remaking it. finally i agreed to pull over, after waiting 5 minutes i went inside and they hadnt even made it yet, so i waited... she made it and started talking about me in portugese not knowing that i can understand the language. i asked for the managers name and telephone number or corporates number and she said no and asked me to leave. worst service ever.

he quality of service in Dunkin Donuts 37 ditmars blvd decrease day by day.Some of the new employees are so unsmart and can't pick order properly.I am a regular customer of Dunkin donuts and I like the coffee of dunkin donuts very much. But I was very much disappointed on December 23 after 11 PM when I went 37 Ditmars Blvd (probably 37-23 Ditmars Blvd) and bought 3 coffees and ordered to not adding suger. I was coming back home and found that The employee put more suger in all of the coffees and I bought a Flatbread which was burnt and couldn't eat.

Female employee at evening shift not using gloves and overcharging customers, TERRIBLE attitude and speaking about clients in a depictable manner right in front of them but in her language and refuses to give me a receipt for me to see what I'm being charged for. Can't do her job right and throws the latte right on the counter sprinkling coffee on my face. Its unacceptable and embarrasing that a franchise like Dunkin Donuts is hiring such human GARBAGE. The franchise management should close that particular store if they can't get normal working people behind their counters.