I purchased a computer from eCost 11/09. It was advertised with a 1 year warranty from the manufacturer (HP). It arrived and didn't work, so I called eCost. Their rep told me eCost wasn't responsible, that I should call HP about my warranty. I called HP and talked to 3 reps, each telling me HP does not offer such warranties. I called eCost back and the rep told me to call HP again. I called HP, talked to 2 more reps, and the last one 3 way called an eCost rep. HP told eCost pretty much that they were advertising warranties knowing that HP didn't offer them, and that it was eCost's responsibility. The eCost rep said they'd contact me within 1 to 2 days to tell me how to send the computer back. They never did, and follow up calls to them have had the same result. Now I've got a computer that doesn't even come on, and eCost has my money. It appears that eCost sells junk products, lies about warranties, and won't help their customers when they have issues that are eCost's fault. STAY AWAY!!