USER REVIEWS (bmsim)

64 reviews

eCost.com

Brandon S December 8, 2009

Sept 09 I ordered a 47" lcd tv from ecost.com. It arrived looking ok, but when plugged in displayed only a cracked screen pattern. I immediately called ecost customer service. The rep advised me it wasn't their problem, that I shouldn't have accepted the shipment (UPS later told me that isn't even an option), and that I needed to call the manufacturer for warranty support. I did, and followed the steps to send the TV back. After a few weeks, I was promised a refund (I've since learned that ecost and the manufacturer... read full review »

Filled under: Websites Location: United States

1 review

eCost.com / HP Computer

Brandon S December 8, 2009

I purchased a computer from eCost 11/09. It was advertised with a 1 year warranty from the manufacturer (HP). It arrived and didn't work, so I called eCost. Their rep told me eCost wasn't responsible, that I should call HP about my warranty. I called HP and talked to 3 reps, each telling me HP does not offer such warranties. I called eCost back and the rep told me to call HP again. I called HP, talked to 2 more reps, and the last one 3 way called an eCost rep. HP told eCost pretty much that they were advertising warranties knowing... read full review »

Filled under: Websites Location: United States