I visit the Edible Arrangements location in North Lauderdale off SR 7 and I drove past and saw the open sign so walked in to make order. Once I walked in I saw no one working so I saw a business card and walked out the store and made a call asking if they were open bc I see no one there. And the rep replied "We are open you see the open sign we are answering the phone and we are always in the office. " He was a real JERK.!!! And on top of that he told me that I would not have to pay the full delivery fee bc its being delivered in the city limits but after I reviewed my receipt I was still charged and I refused to go back in to speak with that rep.

My daughter ordered $147 arrangement which consisted of $15 for additional fruit. What I got was no where near what was pictured, and additional fruit was not there. What I got might be $20 worth of fruit and unedible greenery. We have sent emails and so far no responce.

In my email, as well as posting on their website, I asked them to refund my daughters money, or I would contact consumer affairs and nine on your side, in tucson, arizona, to file a complaint for fraud or bait and switch. I not only have photo of what it should look like, but what was delivered.

I ordered an arrangement for my wife for Mothers' Day. The gift was delivered about 9:30AM that day and was left sitting in the dining room until my wife came downstairs about an hour later. It looked absolutely great and she really liked it. The arrangement stayed out on the table for the remainder of that day and was actually used as our dinner table centerpiece. After dinner the wrapping was opened at the top and our family had a few pieces of the fruit as dessert. Once dinner was ended, the basket was re-covered and remained on the table. About 9PM when we were preparing to settle in for the night, my wife and I removed all the fruit from the arrangement and placed the different types of fruit into individual storage containers and put them into the refrigerator. They were kept refrigerated the entire time until maybe 7 or 7:30 PM the next day and when we decided to enjoy more of the fruit as our evening TV snack the honeydew and cantaloupe melon pieces had a strangely tart taste as compared to being very sweet just hours before. The strawberries had begun to soften and turn also. Fortunately we were still able to eat the grapes and pineapple pieces that remained. Needless to say, we had to throw out the melons and strawberries. For the cost of this arrangement the bad far outweighed the good. Approximately 1/2 of the so-called "fresh" fruit was INedible.

I ordered an arrangement for a birthday for a special friend, who has terminal cancer. I ordered this a week in advance on-line.
They never delivered the arrangement and when I called and emailed, these were not returned. I finally got a customer "service" rep the next day and she was completely unapologetic, and even lied that they had left me a message. When I called head office to complain, I was told I'd receive a call within 48 hours but that never came either. They don't care about their customers or about service. Shop somewhere else!!

I ordered a $100 gift basket with the card written out ready to go. all I needed to do was put in my credit card information and the webpage backed out and my entire order was lost including the original fruit basket arrangement, balloon and Birthday Card. Prior experience and consumer complaints alerted me to their poor customer service but this experience made it clear that it's easier and better to provide business to competent, ethical businesses. Edible Arrangements is a not worthy of a loyal customer base!