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Jane Barrie
November 25, 2010
Why after years of commiting fraud is this company still allowed to operate its website
My son had to book a last minute business flight from Switzerland to Germany and booked a flight through eDreans the day before he wanted to fly. Everything appeared to go smoothly and they emailed him an e-ticket for a Lufthanza flight from Geneva to Munich. On arriving at the airport his e-ticket was invalid and he had to pay again for a flight to Frankfurt (it was imperitive that he get to his business meeting the next day). I have now discovered that this company has been defrauding/robbing people for many years. Why are they still trading?!!!
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bellyjimmy
November 17, 2010
FRAUD
DO NOT use edreams, they are fraudulant!!! We have just been scamed £665. We purchased 2 flights on line through edreams and a message came up saying that the flights have not been confirmed as the card details were not accepted, but we were given a reservation number. The message then said to make a bank transfer for the flights and we were given the details. However we decided to check our bank account before transferring more money and the money had been taken out. We emailed edreams many times and have not heard back from them. We have also tried to call all of edreams contact numbers and have not been able to get through.
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Fatmir Cakaj
November 11, 2010
Asking for Credit Card copy and Passport copy
I am having another bad-bitter experience with eDreams. After doing my booking (from Frankfurt to Prishtina) I received a confirmation (email) of reservation but no e-ticket was sent. Next day I got another email from e person Xavier Ramirez and I was advised to send a copy of my passport and a copy of my credit card so as to do more check. I told him that I will not give him copy neither or my passport or credit card and they should inform whether they want to cancel the flight or confirm it since I already did many booking with the same credit card. I tried to reach the phone number he gave in the email and they are invalid. I am not aware of any respectable-serious company who would ask for such confidential-personal information to be faxed or emailed. For me This is robbery attempt.
I am really furious why such crock-company should exist and urge everyone not to books with this company. I would like that this company no longer exists or close down.
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moe15
November 5, 2010
Fraud and Lack of Customer Service
So a few days ago I attempted to buy tickets from eDreams from Rome, Italy to Seville, Spain and I experienced some difficulties. The tickets were booked and I noticed a few days later that my credit card account was off. I go into the transactions page and I find a list of 75 transactions from eDreams sucking away my money for no reason. They have stolen triple the amount that I was supposed to pay for the tickets. Then came the next problem...the lack of customer service.
The customer service section has not responded to one of my emails over the past 4 days except to tell me that they did not receive the emails from before. Then when I resend them the email from before (mind you I hit reply from their message) I still receive no response. Dealing with this company has been a NIGHTMARE. Their phone numbers are bogus as they do not work from landlines from Italy or the United States, so it is literally impossible to get in contact with this company when the time calls for it. If you have to book a flight anywhere
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Alex-1111
October 17, 2010
Charging double price - withhelding money
Yesterday, I booked an air ticket with "edreams.fr" which cost around
800 Euros. Just after the payment I was notified that they have taken 1600 Euros from my bank account!!! The first 800 Euros is for the price of the ticket and the other 800 is to be returned within a month. It is amazing that this dishonest fraudulent practice is not illegal. Even if they return the money as they promise, it creates too much unnecessary stress, inconvenience, and problems for thousands of people.
AVOID edreams before you start dreaming about your own money!
Alex
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The Whaleman
September 25, 2010
Charging booking fee without flight confirmation
After seeing all of the complaints about edreams here my suspicions about them have been confirmed. It seems to me that they are internet scammers and am wondering how they can be stopped from wasting people's time and ripping their customers off??? Is there a group who are trying to tackle them. I made an online booking and a few days later I discovered that there had been a "system failure" and the booking had not been completed although they had debited my credit card for the booking fee. I asked them to refund it and they informed me that it had been refunded immediately including a very bogus looking statement ??? I kept checking my online statement and it still hasn't been refunded. They didn't reply anymore until i sent them copies of my online statement confirming that it hadn't been refunded. I was instructed to go to a link to fill in a claim form but there was no form there and when I tried to log in to my account I was told that my password was wrong even though it was the password sent to me as a password reminder. This all bears the hallmarks of a major scamming operation and I hope that something can be done to stop them.
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Petra D
September 25, 2010
malafide business practices and ignorant communication
I am not inclined to use edreams again because it seems impossible to actually book a flight.
Malafide practices:
1. asking me to send them a copy of my visacard (back and front) = unorthodox and unsafe practice
2. ignoring my emails for several days when I ask them to confirm if they have received my fax with copies of my visacard
3. then sending me a Spanish!! email telling me that the price has gone up and that I will need to pay 135 euros more.
After this lengthy and unpleasant process I have mailed edreams to just cancel everything. I hope edreams will now reimburse the money they have put on hold on my visa account.
I would advise edreams to drastically change their business process. I will tell friends and family about my experiences with edreams and advise them not to use edreams: save time and money and just book somewhere else.
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Ianb3211
August 5, 2010
Taking money without permission
DO NOT USE EDREAMS UNDER ANY CIRCUMSTANCES!!
I booked a flight for my mother in law from Amsterdam to London return through eDreams and received confirmation of the cost on email. eDreams then proceed to use my credit card details to book the outbound flight with BA and the return with Easyjet, followed by an admin fee. The problem was that eDreams booked the wrong Esyjet flight at a much higher rate. They then rectified this by booking the correct Easyjet flight but without reimburising the much higher booking. This has in effect left me out of pocket by almost double the cost that they confirmed.
Despite many calls to their contact centre (approximately 6 lengthy calls), a number of emails with evidence of their error (booking references, bank screen shots, etc) and promises of action, I am still out of pocket a month on from the original booking.
I have almost given up as i am no longer receiving any communication from eDreams despite having 3 individuals names who promised to resolve this problem.
This is a warning to all out there that what may appear to be a reputable company offering a good deal may not be all that it appears to be.
If anyone has any ideas as well, they would be greatly appreciated
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Npochard
July 28, 2010
waste of time and not sure what next
I have just spent the whole afternoon trying to book a return flight to mancester, uk from paris, without getting anywhere.If the flight one is booking is not available, why ask for all those details about the passenger(s), including credit card details.Having just read some of the other complaints, I am not sure at all about whether I have paid for something I am not ever going to have or not.I think its name ought to be changed to enightmares .
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Danya
July 26, 2010
Fraud taking money
Edreams took all my credit card details for a specific flight then never issued my flight and issued another flight which had nothing to do with me with my credit card. It's been 6 months. I have complained and sent a claim and haven't yet gotten a refund! When talking to them on the phone they were very unusefull and couldn't help. They suggested I go to the police... I am still trying to find ways to get this money back! I will never book with them again!
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