I have used this bank for over 14 years and they are going downhill. They charged me inactivity fees last month. I seen the statement when it was mailed & I immediately went down to the bank and asked for an explaination of the charges. They said they sent a letter out last month notifying everyone of these new charges. I moved last month from my current address but changed my address at the post office when I did that. Their response was ( It is your responsibility to change your address with us, not the post office.) Then they said, "sorry but we will not refund your amount." Said and done, they wouldn't let me pleade my case. This is the second time in the last two years they have not listened to me period. I cancelled my account immediately & told them they should be prosecuted criminally for their injustice. Don't ever use this company, they don't care about fairness or the best interest of the customer. They are crooks.