I brought of a ROCA WEAR Nylon Vest and I notice that the logo on the back was missing letters. I ship it back the same day for an exchange. 4 days goes by and I decided to give them a call. When speaking to the first consumer service person he hangs up on me before I can really start talking about my problem. I called the second time and a woman told me that the computers were down and I should call back in 20 mins. Therefore, I give them an hour. After calling for the third time. I wanted to speak to a supervisor. The costumer service person was much hesitated. After waiting 5 to 10 mins on hold. I got the supervisor on the phone. We inform me that the computers were still down and he will give me a call back when they are up. In addition, noted that he leaves at 8pm so after 8 there is nothing he can do. What a rip off. AVOID THEM! They do ROCA WEAR and consumers a HUGE disservice!