I recently signed up for a 30 day "FREE Trial" of this service. I did understand that the FREE Trial meant no subscription (normally �7.50 pm). I was amazed to find after a couple of weeks I had been billed �6 +VAT x 3 - just over �20.

I couldn't justify the account on the subscription alone and have requested they cancel my account (3 times) plus refund or explain. Nothing happened - so I called then today. The explanation is I am charged 6 pence per page (I understood) per minute.

When I look at the transaction logs I see for example
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The 7 page fax you sent through eFax.com to 4419xxxxxxxx was successfully transmitted at 2009-01-10 19:10:44 (GMT).

The length of transmission was 2711 seconds.
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This 2711 seconds for 7 pages is where something is strange. This equates to approximately 45 minutes for the fax and a charge inn excess of �2.00.

My Total appears to be around 56 pages approx 264 minutes (this is over 4 hours and I am sure the receiver would let their feelings be known had this really taken 4+ hours).

Obviously this is an algorithm or process that the customer has no control over. Seems like a proverbial scam to me!