In early 2010, I called EMS to cancel my merchant agreement as I was no longer going to be processing thru them. The woman that I talked to told me that I needed to provide in writing that I wanted to cancel. Which I did. Since then I have been being continually charged and unable to get the service terminated. In April of this year I spoke with a gentleman, Eric, who was quite rude and told me that wasn't their process to terminate and that I needed to fill out a form that he would email to me. I have filled out the form, and faxed back, only to have them charge me yet again. This time I was told that I needed yet another form, because I had accepted Gift Cards as well. And they are still charging me. I cannot get them to stop although I have done just as they have stated.