My husband and I have been customers of H&R Block for 5 years now. We file jointly, so obviously they have both of our personal information on file. Or you would think!!! Everytime I call in to speak with a customer service rep on mistakes on my card, (WHICH ALWAYS HAPPENS) they tell me that they cannot speak to me because I am not listed on the card. My husband has requested MANY times that I be added to the account, and reminds them that he should not have to add me since we file jointly. The customer service reps just tell my husband that they have NO RECORD of him filing jointly. WHAT????Really??? This is a bunch of bull. How do I get these people to get their eggs in one basket. My payroll check goes on this card every month and I cannot even call in to get any information. I am about done with these people!!!