Dear Sirs,

Its very surprising to know about the simple excuse on my registered complaint.

My complaint was not justified correctly, your customer affairs has just tried to close my file : DXB/X/MT/130110/6683074

Therefore may I kindly request the responsible person in charge to take up this file for clarification ??

If for any further questions, please do not hesitate to contact me directly. My details can be seen on the above mentioned file.

Many thanks & Kind regards

Sudharshan

Zurich

Dear One,
I came back fromDubai on 13/02 eve by emirates. All was well, but i have lost my mangalsutra (gold) in the flight. When i was waiting for the luggage in India, we found that it's not with me. I rushed and complained for that, staff there told me that flight has already boarded again and we will check at Dubai airport now and will get back to you. Till not there is no reply from your side.

Pls check n confirm me at:

Anu Bhatia.
9910700497
[email protected]

sir/madam
i traveled thru emirates on the 12th of feb 2010 from dubai to delhi, flight no. EK 512. considering its one of the best airlines.. i did not expect such poor services. a lost the baggage at delhi airport and still have got no report abt it bag tag no. is EK 662081. my experience at delhi airport was horrible.. no officers were taking any responsibility, no body was on desk, it took me 4 hours to fill a simple form n nobody was even bothering to guide.. this was not at all expected from emirates and its officers... after long hours of effort i got a phone no. to find out details and no one ever recieves the calls n whenever they do .. the reply is blank.." we dont know maam, talk to such n such person on some other no. or we ll call u maam". n i ve recieved no call til date from your office its been 3 days and i don know where my bag is.. its been very dissapointing.. it will be have things worth 15000 indian rupees .

i need help as soon as possible bcoz i have no clue what is happening...they even took the baggage identification tags at the airport.

i expect that u wil take an action as soon as possible

To whomsoever it may concern.

Dear Sir / Madam,

I travelled from Bangalore to Dubai on 18th Jan 2010. I had checked in 4 luggages. Emirates staff at Bangalore told me that I had 7 kilos excess baggage and asked me to pay INR 4, 550. I was ready to leave the excess baggage behind, but the staff insisted that I take it with me. I paid the amount and cross checked with them a million times about the safety. They assured me that evertything would go well.

Much to my surprise, one BIG SUITCASE weighing 20 kilos appx was missing. I checked woth teh staff at Dubai who made me run from pillar to post . They told me that the baggage was sent from Bangalore and recieved at Duibai. They asked me to file a complaint and leave and assured me that the bag will reach my residence at Sharjah in the eveni9ng. It has been more than 2 days now and they dont have the courtesy to keep me informed.

Please let me know the procedure for claim and also the status of my baggage. EMIRATES MUST REALISE THAT YOU CANNOT COMPENSATE ANY BODY'S SENTIMENTS.

Hope I never travel in this airline again.

Rohini

I have traveled from New Delhi to Lagos (Via Dubai) on the 4th of December 2009 flight number EK 531 and EK 781. I had checked in one baggage from Delhi to Lagos. It took nearly One hour to get my Checked in baggage, on receipt of my baggage i found the Number lock fitted on the baggage completely shattered and beyond repair. i showed the same to the emirates luggage handler, he asked me to go to the first floor office of emirates to lodge my complaint. i found that the elevator from ground floor to the first floor not operational, and the appropriate complaint could not be lodged.

I wish to bring this to the notice of the competent authorities so that I can be suitably compensated.

Rajinder SIngh Dadial

Skywards no: EK 207224264