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Enterprise Rent-a-car Company of Boston LLC

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Category: Automotive

Contact Information
East Boston, Massachusetts, United States

Enterprise Rent-a-car Company of Boston LLC Reviews

dotti0250 April 12, 2012
Customer Service
I reserved and rented a car from Enterprise online at the Manchester, NH Airport on 04/05/2012. I have to congratulate this company on their customer service skills. From the first person who greeted me at the rental counter Tom DiPalma, continuing to the pickup of the Chrysler 300 from a young man named Chris (did not get his last name) and another young man (I am sorry,whose name I did not get at all), they had the car warmed up, seats warmed, had bottled water for myself and passenger, and loaded our bags into the trunk. This was followed by explicit instructions on how to operate all the bells and whistles on the car. All three young men very friendly and could not do enough to help us. Upon return to the airport, again we were greeted by two very enthusiastic young men who retrieved our baggage and asked if there was anything else they could do to help us. I manage staff in the healthcare service industry and know the value of staff who can demonstrate excellent customer service. Congratulations to these young men and Enterprise for a job very well done! Dotti Brown
Robert A Stancil June 17, 2011
false parking ticket charge
I rented a car from Enterprise and after I got home I got a letter from them telling me I got a parking ticket and must pay or the City of Boston will send me a citation. And they were charging my account for a adminsitration charge. After looking at the citation and paying the City of Boston- the car I rented had Massachusetts plate and the citation was for a New York plate car. I have been told this happens a lot with Enterprise. I kept telling them I was not in Boston and they told me I had to pay the ticket or the City of Boston would go after me.

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