|
December 20, 2007
Bait and switch, order cancellation!
I have had 2 separate experiences with this company. In the 1st instance I was shipped less than I had ordered and when I called to discuss the shipment, I was told that I had ordered the "overseas package" and that the US package would cost substantially more. Of course if I returned the order, I would have to pay additional fees. I also ordered an extended-life battery but received an OEM standard life battery. After several phone calls during which I was put on hold for more than 20 minutes at a time, I reached someone who after lying repeatedly about the camera (he said it was discontinued even though I knew the model had just been recently released; he said that the camera I had ordered was refurbished even though his website advertised that the camera was brand new and direct from the manufacturer) agreed to ship what I had originally ordered.
Thinking that I had dealt with one dishonest salesman, and tempted by their low prices, I tried doing business with them again. I ordered a Canon DSLR lens for a gift for my dad. I received an e-mail confirming the order the day I ordered it. The next day I received an e-mail telling me I had to call to confirm the order. The SAME MAN I dealt with last year answered the phone (after I had been on hold for 5 minutes) and tried to sell me an extended warranty, a different (more expensive) lens, and a $99 filter kit. I refused all 3. He said enjoy the package and hung-up. I the received an e-mail saying they were out of stock and the wait would be 6-8 weeks so my order had been canceled.
These retailers misrepresent their products, try to take advantage of consumers and lie with no remorse.
|
|
|
September 13, 2006
Do not purchase from express camera!
Express Camera (expresscameras.com) is a case to follow for every type of violation of good business and law breaking a consumer products provider can practice.
I ordered over $4,000.00 of product and was shipped and billed for $7,000.00. I could not obtain an itemized invoice. My original internet order was not honored resulting wrong product and product I did not want. I could get no satisfaction even though their internet banner shouts out 100% satisfaction.
Further they would not honor my need as a hearing impaired person to correct the transaction and provide the required RMA by Fax or email.
The company insisted I had to obtain this by phone, which had to be done by others on my behalf.
If companies like this really blacken the eye of internet commerce!
|
