I agree with the complaints, I will never buy a product with free trial period, I ordered the product, and they count part of the 14 days from the day you order, not the day you receive it!!! It took about 5-7 days to receive, and you need to cancel by the 14 day!!!from ordering.. also the website stated 100% satisfied, but like I told the "manager" on duty, I was not a 100% satisfied, and would gladly return the unused pills, but he stated, we do not accept opened products!!! OK now you tell me how am I to try the product without opening it!!! PLEASE REMEMBER LIKE ALL OF OUR ELDERS TELL US OVER AND OVER AGAIN, NOTHING IS EVER FREE, YOU ALWAYS PAY!!! THE CUSTOMER SERVICE WITH THIS COMPANY IS HORRIBLE. BUT I WILL SAY THE CUSTOMER SERVICE FOR THE COLON CLEANSER THAT WAS ADVERTISE WITH THIS PRODUCT WAS GREAT, THEY CANCELLED MY SUBSCRIPTION, AND REFUND THE CHARGE TO MY CREDIT CARD, BUT THE EZ ACIA BERRY COMPANY'S CUSTOMER SERVICE REALLY NEEDS HELP IN THE CUSTOMER SERVICE DEPARTMENT!!! STAY AWAY FROM THIS "FREE TRIAL OFFER"...