I bidded for some cars on their website and won one but at the end of the day, they claimed the insurance would not accept my bidded offer. I bidded several times later but each time I expect a customer representative to come forward and do the 'normal' negotiation with me but nothing was heard from the office. I called their office numbers 7185029842 and 7187154518 and also sent emails several times at no avail. It was like the company has shut down or so, hence, I requested for a refund according to ther directive in the website but till date (09/27/2010), no refund has been made.. Just to know whether they're still processing my refund or the company is out-of-business as usual. Again, why are all the phone not working at all?