Purchased Dyson Vacume on October 25, 2010 through Factory Direct online. Money deducted from my account immediatly for $488.00. Waited the 10-14 days, no merchandise. When calling customer service told to give a few more weeks. Still no merchandise and given rep "Harry" at ext 110, He continued to say Dyson is on back order and to call week after thanksgiving. I did, still no merchandise he then wanted me to check out another brand and stated it was so ...much better...I did and told him I want my refund first...was told he will put in refund request and it will take up to 30 days...I asked why refund would be so long, was told the company process is lengthly...I then waited 30 days and still no refund. I have been calling the 800 number every day multiple times with no human answering phones, voicemails only. I have left multiple messages in customer service, sales, Harry at ext 110 with no return calls...no surprise. I have sent emails every day for someone to respond...still waiting and it states someone will get back to you in 24 hours...stillllll waiting. I have sent a letter to the address stated in there disclaimer as last attempt and my chances on hearing from someone are about as good as hitting the lottery...someone please help and lead me in direction to get this rip off company...