I ordered a shirt 3 weeks ago, my card has been charged but nothing has shipped. I have contacted customer service 3 times by email and 1 time by phone. In the 3 emails I sent I specifically stated that if the could not provide me with a shipping date for my item then I would like to cancel my order. while I have recieved a reply for each email none of them address a shipping date or my request to cancel order and refund my card. Each email simply states the shirt was on backorder, they now have a supply that just came in and my order is on the list to ship. I could have bought the shirt at HOT TOPIC who has the shirt in stock(I didnt know that when I ordered the shirt 3 weeks ago) and saved myself the shipping and the anguish of the shirt not coming. I will never order from Fanfire again.