I ordered UGG boots 11/28/10-my bank has been debited and they keep saying to be patient that the boots will arrive-well they haven't as of 12/28/2010. They don't even tell you from the beginning that they are in China. They have the boots and my money. Somebody by the name of Mary keeps saying they will be sent. As of 12/15/10 she said they were in New York and would arrive 5-7 business days-still no boots. This company is bad news and should be shut down.