Fedex uses shady practices they picked up a item from Washington dc and were supposed to deliver to my home in nyc within 1-5 business days i called on the 4th day to get the status of the delivery they told me the package had been delivered and no one was home to accept it!! I work out of my home I am always there.Then they told me that the package never got on there truck and that I would receive it the next day .I am still waiting for it. I live about 2hrs from dc I could have drove there and picked up the package myself about 20 times by now and spent less money on shipping which was 75 dollars. Then i found out that they use private carriers to do there services these people are really not part of there company they are just hired contractors what a surprise!!! It just goes to show you that the major companies in this country are not what they used to be they downsize for bigger profits and leave the consumer out to dry do not use there services try dhl or go pick it up yourself good luck and god bless America!!!

I ordered a product that was delivered by FedEx. After arrival the package (unopened) was to be returned to sender. FedEx came to my house, picked up the package "with-out a signature". FedEx subsequently lost the package. Now I still have to pay for the goods I did not use. FedEx should have requested a signature so they could track that the package was picked up and where it went. They should act responsible. $397.00 gone

I moved from Los Angeles to Ames, Iowa and sent most of my belongings, including my computer, through Fed Ex. All of my packages arrived on time, however my computer would not start up. It had been wrapped in a heavy winter blanket as packaging and I am positive this was good enough because bubble wrap has the same cushioning quality. I had all my boxes insured just in case something like this would happen. I emailed Fed Ex and made a complaint. They sent me a letter saying that only the sender could make insurance claims. I wrote back to them saying that I was both the sender and the receiver. They sent me the same letter back saying I needed to be the sender. Since writing letters didn't work, I called them. When I called, there was no one available to help me with my claim until a couple of days later.

Now, if I were living at home, this would not be as crucial. However, I had just moved to Ames, IA for graduate school and I needed the internet to get settled in and started with school. This was aggravating an already stressful transition.

So I finally got through to an operator in "Claims." After I tell him all the information about the computer I had, he says that it's too outdated and that the "Blue Book" value of my computer is around 150 dollars. I tell him that it's been upgraded and that despite how old it is, it is still valuable to me. He then transfers me over to the people who arrange to pick things up for claims and they tell me they're going to send someone over to pick it up. I specifically asked them if I needed to do something in particular with the computer and they said no.

The delivery people came to pick it up but they left it there. They also left a note saying that it has to be packaged for delivery. Another day and I got it packaged in bubble wrap and the same box and they took it. Then after a while they send me an email saying that there was only a cable modem in the package and that they had returned it to me. I never got it back. They had sent it to my address in LA.

If it weren't for the fact that my parents still lived there, they would have sent my computer with all my personal private information back to an old address. That could have turned out badly. Now I just needed to get back to LA in order to resend it to Fed Ex so that they could check it out again.

Luckily this was around Christmas time so I was already going to LA. When I saw the returned package, it was a complete wreck. My computer looked like it had been tossed down a flight of stairs and then put back into its box and vioently shaken. I repackaged the box and had it sent to Fed Ex.

They returned the packaged to Ames, IA this time and they said that they could not give me the insurance claim on my computer because it was improperly packaged. By that point it had already been a few months since I started this claim and I was too tired of it to file another complaint. Looking back on it now, it was a big ordeal just to have them say that they refuse to make good on the insurance.

Fed Ex certainly disappointed me and I will most likely not use their services again.