On December 17th I placed an order for 5 Christmas gifts to be sent from Figis. On December 23rd after not hearing from any family members, extolling the praises of good joy for the excellent Petits Fours we sent, I called Figis to make sure that my orders were in fact mailed. I was told by a customer service representative that she could find no record of my order. She checked under both of my phone numbers on file and under my email address but still could find nothing. Since I did not have the order book with me I told her I would call that evening to check again. She said it really wouldnt make any difference since there was nothing out there.

When I got home from work the enclosed letter from Figis was waiting for me. I called Figis again and spoke with customer service to find out why no one called me and was told that my account was in collection. When I ask how that could be we were disconnected. I then decided to skip customer service and called the HR office that put me in touch with a manager named John.

Needless to say my account was not in collection nor had it ever been. John did suggest that if I had a complaint I should write to Figis, hence my letter to you.