I had been a customer of this Firestone for years, but good managers are all gone but the greedy ones. Went in for an oil change and check on some noise issue. Told the bill will be $1600+ but 10% discount. That is 50% of how much my car is worth. I declined and went picked up the car. Guess what, instead of free inspection they got me for 22 bucks. Guess what, they are not getting me for the $1500. Went somewhere else and received a free inspection and with labor... $660 for the same fix. Matter of fact that there are some phantom parts Firestone was gonna charge me. I confirmed on internet that they inflate their parts to more than double of the actual cost, and I doubt I will be getting high performance parts. ( also, I paid for an inspection but they failed to ID the leak on the strut with lifetime warranty they put on, but the free inspection form other place revealed it. )

They actually had the guts to ask me if I like to have them change the air filter! Once again, MORE THAN DOUBLE!!! Once they handed me a manufacturer recommendation list to do but when I check the owner's guide, instead of all these high $$$ jobs, it is just an oil change for that amount of miles.

They had become very dishonest!!! They lost me as a customer!